Solitaire are totally incompetent! They very rarely respond to phone calls or e-mails and on the rare occasion when they do, they completely miss the point of the query. In 6 years of living in our property we have yet to meet any representative from Solitaire - I don't believe they even know where the property is. They demand money, threatening bailiffs etc but fail to evidence how the charges have been incurred and fail to produce receipts. If I had a choice in the matter, I would never do business with them again!