“If you want a letting agent who constantly sides with ......”
1 Star Review
Aug 10,2013
By:
'Hannah'
Aug 10,2013
Branch: Penistone, 12 St Marys Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: S75
Branch: Penistone, 12 St Marys Street
Lettings (as a Tenant)
Postcode: S75
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If you want a letting agent who constantly sides with the landlord, never calls you back when you have safety issues with the house and has a 24 hour emergency number which no one answers and no one even listens to the messages as they are unsure where the phone actually is then be a customer of penine lettings, total disregard for customers, no professionalism or skill whatsoever, the office staff at penistone are unbelievably inept at their jobs. When we first moved in there was an obvious leak that the company 'didn't know about' then a problem with the boiler and a front door that sometimes jams so is unable to unlock/ lock. I wouldn't even like to think about the possibility of a fire where we cant unlock the door! The company has known about this for months and have done nothing
What agent could do to change your mind?
Answer phones, and actually ring us back when in crisis.
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I also find it concerning that your emergency phone number is still ineffective even when you specifically told us to ring it that night but failed to tell us the number had been changed the previous year.
As you felt the need to mention the environmental health conversation it is apparent you have many unsatisfied customers contacting them, this was revealed by the department themselves. And as you made it quite clear while telling us we should be grateful as you have tennants with families who have been without heating and hot water for more than two weeks. If this is the case and not just and attempt to guilt us your ethics as a letting agency are questionable. When revealing the 'facts' of the numerous issues please bear in mind we have logs and evidence for every issue, including evidence of timescales, correspondence and communication between every service used. I do not appreciate being accused of defamation regarding the lock situation, especially when I have evidence of the length of time between first reporting the issue and it finally getting rectified, I can assure you this was in the region of months rather than merely weeks, but I am sure you are aware of this if your own documentation is accurate.