“Awful in every capacity of the word, avoid like a ......”
1 Star Review
Aug 10,2013
By:
'Unhappy'
Aug 10,2013
Branch: Derby, 22 St. James Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: DE65
Branch: Derby, 22 St. James Street
Lettings (as a Landlord)
Postcode: DE65
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Awful in every capacity of the word, avoid like a shark-infested plague!
We originally went with Benjamin Oliver but they sold part of their portfolio to Frank Innes. This is where everything went down the toilet. Ironically, the branch have lots of customer service certificates hanging up in the office... the neanderthals working there must have scribbled these in crayon on bar mats as I cannot see what they could have won them for.
Whoever you ring is always on "lunch" or has just left for the day. Attitude is incredibly rude and hostile. We live abroad and I complained multiple times that they were not getting in contact. Turns out that they were spelling my name incorrectly on my email... even though I pointed this out to them multiple times.
The rating of this agency compared to others in the UK says it all.
What agent could do to change your mind?
Hmmm' what could they do to help me change my mind... become a takeaway.
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