Aug 31,2010
By: 'Ben'
Aug 31,2010
4 people found
this helpful
I'm from Belgium. When I give the notice to left the flat, they beggin to make some visit the day after my notice (every two days). One day a contractor try to come in the flat without any notice! And for my last day on the flat, they tried to manage a visit, when I refused that cause I need to clean the flat ect, a man called me, nearly insulting me and made threats. If you see a flat of this agency, go away! I am still searching for a procedure to make a complaint. If someone can help me...
Was this helpful? Yes
By: Castle Estates
Jan 15, 2013
The tenant gave notice and as per his tenancy agreement we required access for viewings which he refused due to him having unauthorised occupiers living with him. The contractor was trying to carry ot an Annual Gas Safety check. He was advised of the date and that they would have keys if he was not available. The visit relates to his check out the date and time notified to him some four weeks prior to the check out.

We have a complaints procedure if tenants are not happy which is detailed on our web site, move in letter and tenancy documentation. The tenant has still to settle his rent arrears along with the dilapidations left after vacating the property.


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Castle Estates (Glasgow)

14 Union Street Greenock
PA16 8JJ

0141 212 9120

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