Thank God. I thought it migth just be me! Used Woollens to rent between 2006-07. And moved to Devon at expiry of the lease. Left the place in professionally clean condition only for them to pull us up for a bloodstain on mattress. It had been there all the time (My wife was grossed out by it and we offered to go halves on new one two weeks into the tenancy). They denied all knowledge of those communications and instead demanded 950 pounds for a new mattress, settling on 250 after a lot of stress. Not ethical or trustworthy people, avoid them and save on stress.