Haslams Estate Agents Ltd
Reading, RG1
4/5, 111 reviews
79% recommended
100% sales valuation accuracy
75% sales fee satisfaction
78% lettings valuation accuracy
58% lettings fee satisfaction

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2019 Estate & Letting Agent Awards


“Have just let my property for the 9th year with ......”

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Aug 30,2010
Minithumbup
By: 'Spence'
Aug 30,2010
0 people found
this helpful
Have just let my property for the 9th year with Haslams, have always found the staff to be professional and prepared to go the extra distance to secure a let. Very good at selecting suitable tenants and I have no problem recommending them to family and friends. Have had issues previously with other 'big' firms in the town centre and have found them generally to be dismissive and difficult to deal with and I was the client!!!!

Stick to the small, indpendantly owned firms and avoid the big corporates.
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Opening Hours
Address

Haslams Estate Agents Ltd
159 Friar Street
Reading
Berkshire
RG1 1HE
0118 9601000(S) or 0118 601055(L)

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 75% £300,000 £300,000
Lettings 78% 58% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
22 5 34 13 18 0 7 1 7 4
Areas covered
  • Reading
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Latest Properties

No Properties

“Great service...”

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Apr 19,2019
Minithumbup
By: 'Lucy'
Apr 19,2019
0 people found
this helpful
Found buying my house through haslems hassle free and straightforward Jack was particularly easy dealing with when viewing and negotiating (honest but up front) and Fay was clear and methodical when finalising the sale. Fay chased information and kept me up to date at every ...
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Comment on agent fees
Fair fees
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“Awful service, unreadable fees...”

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Jul 30,2018
Minithumbdown
By: 'Lisa'
Jul 30,2018
2 people found
this helpful
Don't rent a property with Haslams - fees are the highest and the service is very poor. Our property was unsafe to live in but Haslams didn't do a thing about it!...
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Comment on agent fees
Bad
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“Good, reasonable service...”

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Jul 09,2018
Minithumbup
By: 'RatRacer100'
Jul 09,2018
0 people found
this helpful
I was looking for a property to rent, and I was new to Reading. Max was the guy who dealt with me. Initially, we went to see some, er, not very nice properties, which were easy for me to say "no thanks" to. They sent ...
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Comment on agent fees
Steep at over 400 quid
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“Utterly brilliant...”

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May 31,2018
Minithumbup
By: 'Christian Steel'
May 31,2018
1 people found
this helpful
I was selling my flat with Haslams and I can't tell you how good Chris and the rest of the team are - it was a tricky sale due a leak in the property just at the point of sale but with Chris negotiating I ...
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Comment on agent fees
Good
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“Do not rent your property with Haslams...”

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Mar 28,2018
Minithumbdown
By: 'Tom'
Mar 28,2018
4 people found
this helpful
We rented our bed flat with Haslams. They provided us with extremely poor service throughout and did not in any way represent us as owners or ensure that all check in and check out procedures were completed. They lied about viewings and did not organise ...
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Comment on agent fees
Too high for little service
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“The best experience I've ever had with property management...”

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Mar 23,2018
Minithumbup
By: 'Laurens'
Mar 23,2018
1 people found
this helpful
This review is especially about Nicola Grant. Haslams was brilliant, but it was Nicola that made the experience so incredible for us. I've rented a few places in the past, but Nicola constantly went above and beyond to ensure out tenancy was easy, comfortable and ...
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“Joanne has continued the excellent professional service and support that ......”

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Mar 08,2018
Minithumbup
By: 'M A Brighton'
Mar 08,2018
0 people found
this helpful
Joanne has continued the excellent professional service and support that I have received from Haslams property management team since first using them in 2012. It has made my life as a landlord so much easier....
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Comment on agent fees
a bit on the high side but worth it for the service.
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“I have been dealing with Michelle for several years,I ......”

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Mar 07,2018
Minithumbup
By: 'The County Homesearch Company'
Mar 07,2018
0 people found
this helpful
I have been dealing with Michelle for several years,I act for companies relocating staff to the UK. At all times Michelle has been professional and very efficient providing excellent custmer service at all times, in fact every member of the team I have had ...
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“Charlie was absolutely brilliant. He was a consummate professional at ......”

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Feb 24,2018
Minithumbup
By: 'Jane Jones'
Feb 24,2018
0 people found
this helpful
Charlie was absolutely brilliant. He was a consummate professional at all times. I was dealing with him for my daughter and he went out of his way to be kind, thoughtful and supportive. Always responded to phone calls and emails promptly. Very courteous and honest....
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“Charlie has been an excellent point of contact for me. ......”

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Feb 14,2018
Minithumbup
By: 'Dr Andrew Mangham'
Feb 14,2018
0 people found
this helpful
Charlie has been an excellent point of contact for me. He has always responded quickly and politely and he is able to build a strong rapport with customers....
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Comment on agent fees
The fees are a tad high, but there are no hidden costs and Haslams treats its customers with honesty, which I appreciate.
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“We have been renting a number of properties through Haslams, ......”

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Jan 31,2018
Minithumbup
By: 'A Cox'
Jan 31,2018
0 people found
this helpful
We have been renting a number of properties through Haslams, starting in 2014. We would recommend them to landlords and tenants alike. Max was and has been our main contact most of this time and he has been an outstanding intermediary. There was a time in 2016...
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Comment on agent fees
Intermediate. The fees seem to be in line with the agents we use to manage our properties in other cities.
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“I have used Haslams to rent out my property for ......”

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Jan 26,2018
Minithumbup
By: 'Nicki'
Jan 26,2018
0 people found
this helpful
I have used Haslams to rent out my property for a number of years now and I have always had good customer service from them. I have recently had a change of tenant and wanted some work to be done in between and Joanne from ...
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“I have been a landlord in the Reading area for ......”

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Jan 23,2018
Minithumbup
By: 'Neil W'
Jan 23,2018
0 people found
this helpful
I have been a landlord in the Reading area for many years and have always used Haslams . Over the last year I have been dealing with Jenny who has always been professional, responsive and polite in all my dealings with her. Haslams offer a first ...
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Comment on agent fees
Good
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“We have used Haslams for some years now and have ......”

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Jan 22,2018
Minithumbup
By: 'landlord'
Jan 22,2018
0 people found
this helpful
We have used Haslams for some years now and have always felt that they have offered us good support as landlord's. Joanne has been really helpful in resolving problems that arise quickly and smoothly for us and I trust this has been helpful to our ...
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Comment on agent fees
Reasonable
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“Five star service from Joanne Thompson since she became property ......”

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Jan 12,2018
Minithumbup
By: 'Sue KI'
Jan 12,2018
0 people found
this helpful
Five star service from Joanne Thompson since she became property manager for my little properties in Reading KI. She provided excellent support to ensure I get less trouble as possible as a landlord. Renting the properties out is never easy and every day there are ...
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“I've been renting a managed flat by Haslams for about ......”

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Jan 12,2018
Minithumbup
By: 'Sol'
Jan 12,2018
0 people found
this helpful
I've been renting a managed flat by Haslams for about nine months now. The viewing was very straightforward, the agent was at the property— even before the agreed time... I had difficulty wiring the first payment, however, the team was still very understanding and courteous. ...
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Comment on agent fees
Average
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“Stay away!!! Unprofessional and rude staff. Unacceptable high fees. In ......”

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Dec 18,2017
Minithumbdown
By: 'Mike'
Dec 18,2017
3 people found
this helpful
Stay away!!! Unprofessional and rude staff. Unacceptable high fees. In check out they charged us with every single small scratch, even scratches to wall for tear and wear. I was laughing trying to understand what these people do to steal money from tenants in any ...
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Comment on agent fees
Unacceptable high fees. These guys charge reference fees even if someone move from one property to another while both properties managed from the themselves !!! (I know this for fact). Its a joke!
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“We found the staff at Haslams very rude, unprofessional and ......”

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Aug 24,2017
Minithumbdown
By: 'Tiger70'
Aug 24,2017
5 people found
this helpful
We found the staff at Haslams very rude, unprofessional and unhelpful. Their tone of voice on the phone is short and abrupt when they eventually answer. Lacking huge customer service skills. Manners cost nothing!...
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“Worst experience of renting in my life. I don't know ......”

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Jul 25,2017
Minithumbdown
By: 'dontusehaslams'
Jul 25,2017
3 people found
this helpful
Worst experience of renting in my life. I don't know where to begin, the list would be massive, so I'll point out a few notes. - Incorrect details provided for block management on day 1 - Misspelled names included in all correspondence AND in the original ...
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Comment on agent fees
Horrific
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“I am currently looking for a property to rent and ......”

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Apr 22,2017
Minithumbdown
By: 'André R.'
Apr 22,2017
3 people found
this helpful
I am currently looking for a property to rent and I most definitely do not recommend Haslams as a trustable and serious real estate agency, and I will tell you the reasons why. I booked a viewing early on a Saturday morning, confirming earlier that ...
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Comment on agent fees
Bad
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“Haslams provided us the worst customer experience and damaged our ......”

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Mar 22,2017
Minithumbdown
By: 'Dilara'
Mar 22,2017
4 people found
this helpful
Haslams provided us the worst customer experience and damaged our trust to any kind of real estate agency. We faced three major incidents with them and none of them are acceptable. Incident 1 : As a couple, we moved to UK one year ago and arranged some ...
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Comment on agent fees
Very bad
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“From valuation done by Paul to sale completed by Simon ......”

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Mar 03,2017
Minithumbup
By: 'Enoch'
Mar 03,2017
0 people found
this helpful
From valuation done by Paul to sale completed by Simon the whole HASLAMS team has worked amazingly hard to sell our house within 2 months especially with Christmas period being in the middle. A large team that managed each aspect so well that we were very ...
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Comment on agent fees
Fees were reasonable and they were willing to negotiate.
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“Changed contract last minute which we disapproved off and would ......”

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Oct 11,2016
Minithumbup
By: 'harrysas'
Oct 11,2016
3 people found
this helpful
Changed contract last minute which we disapproved off and would not gie us the money back for the reservation after they made changes. Later had unprofessional email from their staff Worst estate agents I have ever dealt with...
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“NEVER rent a house using this agency! Charges more fees ......”

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Aug 03,2016
Minithumbdown
By: 'Anonimus'
Aug 03,2016
3 people found
this helpful
NEVER rent a house using this agency! Charges more fees than you expect and don't care about the tenants!!!!!...
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By: Tim Harding - Head of Operations
Aug 05, 2016
View all comments (1)
I am sorry to read your comments - if you would like to contact me directly to discuss this that would be appreciated. Our fees are transparent and we comply fully with ARLA rules regarding display of fees on our advertising, online and in our office. ...

“Stay well clear of this bunch of *. Each member of ......”

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Apr 12,2016
Minithumbdown
By: 'reading landlord'
Apr 12,2016
5 people found
this helpful
Stay well clear of this bunch of *. Each member of this poorly trained group of people don't have the first clue about honest sales and lettings. It's these people that continue to secure how the public view estate agents. Don't let the funky office fool ...
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By: Yulia
Jan 13, 2019
View all comments (2)
Things haven't changed since time of this comment. Service continues to stay very poor. Attitude to clients is very unfair and manipulative. It may look like dicrimation of people coming from other countries. This agency never protects interests of tenants. All they care about is money. They take 160£ for renewal of contract which actually means changes just one figure in the year of contract, at the same time all requests regarding management of property are ignored for monthes. ...

“I'm not sure where to start with this agency.*They ......”

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Apr 07,2016
Minithumbdown
By: 'angry21'
Apr 07,2016
1 people found
this helpful
I'm not sure where to start with this agency. *They don't understand the market AT ALL. The only saving grace is ** who has an older gentleman actually knows what he's speaking about (half the time). They showed up so late to so many viewings that ...
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Comment on agent fees
Reasonsable fees to be honest
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“Had an extremely disappointing experience with Haslams from the word ......”

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Jan 04,2016
Minithumbdown
By: 'disgruntled tenant'
Jan 04,2016
4 people found
this helpful
Had an extremely disappointing experience with Haslams from the word 'go' two and half years back..between what they communicate and what happens are two entirely different things..there is a lot of haggling that I have had to do and escalate in order for ...
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What agent could do to change your mind?
no comments as I have commented enough about how disappointed I have been with this agency.
Attached Filesnbsp;
Comment on agent fees
no comments as I have commented enough about how disappointed I have been with this agency.
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“This agency is, by far, the worst and most unprofessional ......”

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Aug 27,2014
Minithumbdown
By: 'Disgruntled tenant'
Aug 27,2014
6 people found
this helpful
This agency is, by far, the worst and most unprofessional agency we have ever had to deal with. We have been renting for years in various places in England, including London, both as students and working professionals, and no other agency has ever been as ...
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“Horrible estage agency. First of all their fees are the ......”

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Apr 08,2014
Minithumbdown
By: 'Tenant'
Apr 08,2014
3 people found
this helpful
Horrible estage agency. First of all their fees are the most expensive in the market. When you leave the property they will charge you for referral to your new landlords which is something no estate agency in the market does. Had many problems with them. ...
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What agent could do to change your mind?
Be upfront with their fees. Align their fees with the market. Be more professional when scheduling a contractor to carry out works in the property.
Attached Filesnbsp;
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By: Tim Harding - Head of Operations
Aug 06, 2014
View all comments (1)
We're disappointed to read this review and would welcome the opportunity to discuss the detail with you. Haslams were one of the first agents in Reading to be transparent with our fees, showing these online and ensuring that these are referred to in all our property advertising. We do our best to ensure that tenants are fully appraised of the fees they will be required to pay. ...

“The member of staff was extremely unhelpful in organising a ......”

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Dec 27,2013
Minithumbdown
By: 'Derry Pope'
Dec 27,2013
2 people found
this helpful
The member of staff was extremely unhelpful in organising a second viewing or accepting a preliminary offer. We were told that as the property was only just put on the market they were not taking offers. Three days later, rightmove showed the property was sold ...
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What agent could do to change your mind?
Close down and rid the property market of corruption and dishonesty.
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure for Haslams Estate Agents Customers

1. Any complaint whether verbal or in writing should be recorded by our member of staff handling the matter
at the time it is made.

2. We will agree to deal with any representative you might like to appoint on your behalf

3. We will attempt to resolve the matter positively with you in the first instance and record the outcome. The
written record will then be passed to the individual's line manager

4. A written complaint will be acknowledged in writing (or by email) no later than 3 working days after it has been received. This would normally be done by a member of the senior management team who hasn't been directly
involved in the matter. That manager then will promptly investigate the matter and provide a formal written
outcome within 15 working days.

5. If you remain dissatisfied you may put your complaint in writing to our Managing Director Steve Woodford. He will then carry out a separate review and a report of his conclusion will be sent to you within 15 working days.
That letter will also point out that if you remain dissatisfied that you can refer the matter to the Property Ombudsman (matters relating to Sales) or ARLA (matters relating to Lettings) and that such referral must be made within
6 months of that letter being sent.

Contact details:
For consumers wishing to make a complaint to either ARLA or the NAEA- they can be directed to www.nfopp.co.uk (the umbrella organisation for ARLA and NAEA)

Property Ombudsman
The Property Ombudsman Scheme
Milford House
43 -55 Milford Street
Salisbury
Wiltshire
SP12BP
t 01722 333306
f 01722 332296
e admin@tpos.co.uk
www.tpos.co.uk

Haslams Estate Agents Limited
Registered in England
No. 2957717
Registered Office
155 Friar Street Reading RG11HE

Last updated at 1:00 AM 01/01/1970 by

Awards won by Haslams Estate Agents Ltd, Reading RG1 1HE


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