We engaged this agent to rent out our property. When we engaged them, we negotiated and agreed their fees and told them that we had to use our own referencing company to obtain rental guarantee insurance from a certain company. They agreed to use our referencing company but when they found a tenant, they refused to use our company. Their management agreement did not reflect the fees negotiated and we therefore asked them to amend the agreement to reflect the terms agreed. They were very difficult about changing their management agreement and refused to use our referencing company.
We told them that we need at least a week to move out of the property from the time the tenants passed the referencing process. They sent us an email informing us that the tenant was waiting to move into our property in a few days time, even though the tenants had not completed the referencing process and we told them previously, that we needed 1 week to move out of the property once we receive confirmation that they passed this process. Then, they demanded that we sign their management agreement (which did not reflect the terms we negotiated) and then told us they would find another property for the tenants. We therefore lost the tenants.