88% lettings valuation accuracy
33% lettings fee satisfaction
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2024
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Aug 07,2013
Aug 07,2013
6
people found
this helpful
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Bridgefords Lettings has been a real disappointment in every way and I will strongly NOT recommend it to any landlord or tenant.
1. Not informed about delayed start date
Our tenancy was supposed to start on the 20th June as agreed when we paid our deposit. On the 20th, I arrived at the office to be informed that our apartment was not ready until the 21st. I was not informed beforehand and wasted a trip down. I had to lodge in a hotel that night.
2. Mismanagement of keys
During the handover, the service staff was not aware of which keys to give us and gave us a whole bunch. There were 3 sets of keys in the end. They did not realise it until 2 months later when the landlord asked. I had to make an extra trip down to their office to deliver to them. The following month, the key that was entrusted to them was gone! It caused so much trouble as we have to constantly be in the apartment during viewings.
3. Not replying emails (both Bridgefords and Countrywide)
We sent numerous emails to them with regards to the apartment's problem but NOT A SINGLE ONE was replied. We have to call them or visit their office to be put on hold for a long while before we can get things done.
4. Slow in solving problems
Our boiler was damaged and had to be replaced when we moved in. It took them 1 month to repair/replace it. I had 1 month of cold shower daily. The landlord was shocked and called directly to apologise. The manager Katie soon called but could sense that she was insincere.
5. Not appearing for appointments
Not only once or twice did they make us cancel our appointments and wait at the apartment for their viewings only to not appear nor inform us, they did it at least 4 times throughout the year.
6. Not honouring verbal agreements
On the last viewing(which they finally turned up), there was a verbal agreement between Katie and me that we did not have to move the table/chairs/microwave that we brought into the house. In fact, Katie would help us enquire if the new tenant would like to pay a small amount of cash for them. After a month, nothing was heard from Bridgefords, we emailed Countrywide but there was no reply. Hence, by the default agreement, we left the furniture. We were later charged more than £200 for the removal of them of which £60 was administration charge for the removal. Upon confrontation and after 2 long months of ¢â‚¬Å“INVESTIGATION¢â‚¬Â, they replied that no written agreement was made and hence, will still charge us.
7. Not doing their job
Ours was on 6 months rolling contract. On the 7th month of the contract, we received a letter saying we will be charged in court if we do not pay our rental. Nowhere in the 6 months did they inform us that our next payment was due nor how to pay it. When they called us, they were rude and make it sound like it was our fault totally.
8. Never doing what they say
At least 5 times I have spoken to them that I would like the contact person to be changed from my flatmate to me and cc me the emails. They have always agree with it but never change it in the system.
1. Not informed about delayed start date
Our tenancy was supposed to start on the 20th June as agreed when we paid our deposit. On the 20th, I arrived at the office to be informed that our apartment was not ready until the 21st. I was not informed beforehand and wasted a trip down. I had to lodge in a hotel that night.
2. Mismanagement of keys
During the handover, the service staff was not aware of which keys to give us and gave us a whole bunch. There were 3 sets of keys in the end. They did not realise it until 2 months later when the landlord asked. I had to make an extra trip down to their office to deliver to them. The following month, the key that was entrusted to them was gone! It caused so much trouble as we have to constantly be in the apartment during viewings.
3. Not replying emails (both Bridgefords and Countrywide)
We sent numerous emails to them with regards to the apartment's problem but NOT A SINGLE ONE was replied. We have to call them or visit their office to be put on hold for a long while before we can get things done.
4. Slow in solving problems
Our boiler was damaged and had to be replaced when we moved in. It took them 1 month to repair/replace it. I had 1 month of cold shower daily. The landlord was shocked and called directly to apologise. The manager Katie soon called but could sense that she was insincere.
5. Not appearing for appointments
Not only once or twice did they make us cancel our appointments and wait at the apartment for their viewings only to not appear nor inform us, they did it at least 4 times throughout the year.
6. Not honouring verbal agreements
On the last viewing(which they finally turned up), there was a verbal agreement between Katie and me that we did not have to move the table/chairs/microwave that we brought into the house. In fact, Katie would help us enquire if the new tenant would like to pay a small amount of cash for them. After a month, nothing was heard from Bridgefords, we emailed Countrywide but there was no reply. Hence, by the default agreement, we left the furniture. We were later charged more than £200 for the removal of them of which £60 was administration charge for the removal. Upon confrontation and after 2 long months of ¢â‚¬Å“INVESTIGATION¢â‚¬Â, they replied that no written agreement was made and hence, will still charge us.
7. Not doing their job
Ours was on 6 months rolling contract. On the 7th month of the contract, we received a letter saying we will be charged in court if we do not pay our rental. Nowhere in the 6 months did they inform us that our next payment was due nor how to pay it. When they called us, they were rude and make it sound like it was our fault totally.
8. Never doing what they say
At least 5 times I have spoken to them that I would like the contact person to be changed from my flatmate to me and cc me the emails. They have always agree with it but never change it in the system.
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Opening Hours
Address
Bridgfords
21 Albion Street
Manchester
Greater Manchester
M1 5DA
0161 956 2227
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 88% | 33% | £550 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 9 | 6 | 39 | 0 | 0 | 0 | 1 | 0 | 8 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Feb 17,2024
Feb 17,2024
0
people found
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Daniel Bright surpassed my expectations with his exceptional service. Right from the beginning, I felt valued and supported as a customer. His professionalism and attentiveness were remarkable, ensuring a smooth experience. I wholeheartedly recommend Bridgfords to anyone searching for reliable and dedicated assistance in renting ...
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Jan 17,2024
Jan 17,2024
0
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Dan Mooney was very respectful, on time, and thorough in his inspection - a friendly face for Bridgfords....
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Nov 09,2023
Nov 09,2023
0
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Dan at Bridgfords is in an excellent Lettings Negotiator he's really professional, enjoys his job and is very lovely to work with. He has found people for my property on two occasions and is an extremely fast worker when you have a property it is ...
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Nov 06,2023
Nov 06,2023
0
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Strictly forbidden from having a girlfriend/ boyfriend stay overnight.
No joke....
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Sep 05,2023
Sep 05,2023
0
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We and our tenants received terrible service from Bridgefords. They also owe us £288, wrongfully taken from us in February, and have failed to reimburse us. They are now ignoring and not responding to our emails and calls....
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Aug 21,2023
Aug 21,2023
0
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Absolutely shocking service, promises the world and doesn't deliver. I put my house on the market with them, said they had viewings, arrived late took a picture and then left. No communication whatsoever. I complained and still things did not improve. Spoke to Stacey the ...
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Jul 12,2023
Jul 12,2023
0
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Absolutely terrible. Negligent af, left me and my flatmates without hot water for three months straight and this was in the middle of winter. Then tried to gaslight me into claiming they had already done repairs on the flat in December, when I had been ...
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Dec 20,2022
Dec 20,2022
0
people found
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My name is Malic Adeleye, me and my family had a good relationship and experience with Izzy Tollitt and charlotte in the process of them helping us with our apartment M72LA though we are still in the process of moving into the apartment but ...
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Apr 07,2022
Apr 07,2022
0
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Very helpful an kind , give’s you good service I would recommend the people if you would like to rent a house please go to bridgfords Manchester agency ....
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Nov 29,2021
Nov 29,2021
0
people found
this helpful
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“Worst service and company!!" Cheadle Branch ,we already give the offer at high on market 20k, we just want to know offer is accept or reject ,but we called and sent email to same effect. 1 weeks later, no response, until property not on the market (...
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May 14,2021
May 14,2021
3
people found
this helpful
this helpful
Bridgfords in Manchester are pretty horrendous. The only two people who are nice, friendly and helpful are Daniel and Jo. Everyone else we spoke to has been rude, flippant, and even accused us of not paying.
To be honest, I should have known considering we ...
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Nov 04,2020
Nov 04,2020
1
people found
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this helpful
Never pick up the phone and don't respond to emails. We had a problem with a waste pipe which left the garden covered in raw sewage, its been 4 days and still no action. Impossible to get through to anyone....
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Apr 29, 2021
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(1)
Hi Myfanwy,
I've some friends that have also experienced a similar situation recently. If possible could you email me [email protected] ?
Best!
Sam ...
Aug 25,2020
Aug 25,2020
2
people found
this helpful
this helpful
Never respond to emails, never answer when you call, always busy on the phone or on lunch and never call you back. I reported a leak in my ceiling and they only bothered to do anything about it or move me out until my ceiling ...
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May 06, 2021
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Hi Abi,
I have some friends that have had a similar experience. Please could you email me on [email protected] if you get chance? ...
Jul 13,2020
Jul 13,2020
1
people found
this helpful
this helpful
Worst service...they put me in big trouble they get me in the property without electricity. This is not like the energy provide cut the supply but it some internal property electric wiring issues...they are not receiving my phone even...i know do ehat ...
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Mar 16,2020
Mar 16,2020
3
people found
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this helpful
Was told my apartment was secured and asked to make payment. An hour later I called to make payment and the apartment had been given to another couple.
Utterly disgraceful....
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Feb 13,2020
Feb 13,2020
3
people found
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this helpful
Only if I had negative stars to give.
I can never imagine any company so rude, negligent towards there customer.
It is the worst estate agents to deal with, it is better to sleep on the roadside rather than renting from them.
My husband and ...
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May 06, 2021
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Hi Niharika,
I'm just messaging because some of my friends have experienced something similar. Would you mind getting in touch with me on [email protected] if you get a chance. Thanks! ...
Dec 18,2019
Dec 18,2019
1
people found
this helpful
this helpful
Be very careful with them, they are professional stealers! Keep a thorough written record of every time you contact them or viceversa, every contract, email or even phone records.
I will tell you my story briefly. Rented an apartment in machetes City Centre, had to ...
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Apr 29, 2021
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Hi Myfanwy,
I've some friends that have also experienced a similar situation recently. If possible could you email me [email protected] ?
Best!
Sam ...
Nov 28,2019
Nov 28,2019
1
people found
this helpful
this helpful
Please avoid them. Worst company to deal with had bad experience buying, selling and renting. Team lacks skills, very rude and un-cooperative....
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Apr 29, 2021
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Hi Phil
I've some friends that have also experienced a similar situation recently. If possible could you email me [email protected] ?
Best!
Sam ...
Jul 28,2019
Jul 28,2019
1
people found
this helpful
this helpful
Bridgfords hacienda deansgate branch worse than ever. Never use them to buy or rent. Very poor customer service. Be warned. Go for other agencies like leaders...
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Oct 20,2018
Oct 20,2018
1
people found
this helpful
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I rented a property through this agent for 6 months and would never use them again. Having rented properties across the country for 15 years they are probably the worst I have ever has the misfortune of dealing with. Certain staff are rude, clearly incompetent and the ...
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Comment on agent fees
Bad
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Aug 07,2018
Aug 07,2018
0
people found
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My experience with Bridgfords has genuinely been one of the most stressful things I've gone through. At every stage they have been incompetent, they have lied consistnently when the staff clearly don't know the answer, they don't communicate with each other or myself and have ...
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Comment on agent fees
Bad
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Aug 02,2018
Aug 02,2018
0
people found
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Will over charge you and steal every possible penny they can get from their customers. Unhelpful staff very slow to response if you need any help....
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Comment on agent fees
Over priced. Desperate to squeeze every penny out of their customers.
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Jun 27,2018
Jun 27,2018
0
people found
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Their communication skills have been shocking over the phone and in writing, having based assumptions on a persons situation without checking first.
They marketed my flat I was still in and agreed a new let without asking me for a move out date. Bridgefords now ...
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Comment on agent fees
bad fees as came up with an extra £200 I was unaware of until after I signed for it.
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Feb 13,2018
Feb 13,2018
6
people found
this helpful
this helpful
Bridgfords deserve 0 stars and are easily the worst company I've ever had the misfortune of dealing with during my 30 years on this planet.
Deceitful, negligent and totally incompetent would be putting it politely.
It's safe to say my pet labrador has better communication skills than ...
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Comment on agent fees
Probably the most expensive in Manchester.
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Nov 29,2017
Nov 29,2017
0
people found
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If I could put minus stars I would honestly do it. Given them a 1 star is already very generous. And I fully agree with all the bad comments I have read below.
The agency fees WHICH ARE RIDICULOUS. We paid a fortune when I say ...
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Comment on agent fees
BAD, RIDICULOUS
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Sep 14,2017
Sep 14,2017
3
people found
this helpful
this helpful
If I could give 0 stars I would. Most expensive agency fees around, and you get LESS than no service for these apparent "agency fees". The referencing process prior to moving in was nothing short of a joke - interrogated both myself and my partner and ...
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Comment on agent fees
EXTORTIONATE and receive nothing in return
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Jul 13,2017
Jul 13,2017
7
people found
this helpful
this helpful
The worst customer service ever! I received a call from one of the letting agents at Bridgfords after an inquiry and she booked me a viewing, i waited for a whole week and on the day of the viewing i called to confirm the appointment ...
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Jun 28,2017
Jun 28,2017
6
people found
this helpful
this helpful
Have rented an apartment from them. On the nice day they told us that non of the agreed repairs had been completed and said we could still move in but would have to agree with this. My housemate had arranged for all of her stuff ...
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Comment on agent fees
Terrible. Don't understand what we paid for because they are terrible at communication from start to finish. Would only contact us when it involved getting money of us not and often didn't respond when we had a problem
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“Absolutely terrible, both lettings and sales. Unprofessional, annoying, rude, in ......”
Dec 22,2016
Dec 22,2016
8
people found
this helpful
this helpful
Absolutely terrible, both lettings and sales. Unprofessional, annoying, rude, in a way that the numerous apologies loose any meaning since you know they do it just because they have to. They are so unprofessional that I'm sure most complaints are for things/attitudes/events that ...
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Dec 21,2016
Dec 21,2016
6
people found
this helpful
this helpful
Terrible service, really awful, cheating several times, never sorting out problems on time, making us to pay a lot of fees (asking for different quatities depending on the staff), a stupid insurance fee (which didn´t allow us even to hang a picture on the ...
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Comment on agent fees
Very high fees.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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