Raine and Co
Hatfield, AL10
4.1/5, 60 reviews
77% recommended
86% sales valuation accuracy
95% sales fee satisfaction
100% lettings valuation accuracy
82% lettings fee satisfaction

“I have been a tenant in one of Raine and ......”

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Aug 27,2010
Minithumbdown
By: 'Mikeherron'
Aug 27,2010
2 people found
this helpful
I have been a tenant in one of Raine and cos let properties for the past 16 months. Despite me paying my rent on time every month without fail I still find myself in a situation where they are incredibly unhelpful.

1) At the end of my tenancy the landlord stated I could take all furniture as it was not needed, I took a large wooden chair (value maybe
Was this helpful? Yes
By: Michael
May 25, 2013
[[EDIT ORIGINAL START]]
My name is Michael Marsh and I am one of the Directors of Raine and Co. Since we started the company in 1991 we have sold and let many properties and as a result we have many, many people who are confident to recommend our services to other people (http://www.raineandco.com/testimonials). This and our reputation are something that we are very proud of and also something that we are very protective of so we invite any person that has a compliant about our company to speak to either a Director or one of our Managers so that we can rectify their problem. We can ensure any potential customer whether they are a buyer, seller, landlord, professional tenant or student that they are very important to us and we will endeavour provide them with the best possible service.
[[EDIT ORIGINAL END]]

My name is Michael Marsh and I am one of the Directors of Raine and Co. Since we started the company in 1991 we have sold and let many properties and as a result we have many, many people who are confident to recommend our services to other people . This and our reputation are something that we are very proud of and also something that we are very protective of so we invite any person that has a compliant about our company to speak to either a Director or one of our Managers so that we can rectify their problem. We can ensure any potential customer whether they are a buyer, seller, landlord, professional tenant or student that they are very important to us and we will endeavour provide them with the best possible service.

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Opening Hours
Address

Raine and Co
11 Market Place
Hatfield
Hertfordshire
AL10 0LJ
01707 266885

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 86% 95% £80,000 £600,000
Lettings 100% 82% £600 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 5 5 17 2 21 1 0 6
Areas covered
  • AL10
  • AL9
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA DPS Relocation Agent Network Move With Us
Latest Properties

No Properties

“As a first time buyer I was really apprehensi......”

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Nov 12,2020
Minithumbup
By: 'Haider Ali'
Nov 12,2020
1 people found
this helpful
As a first time buyer I was really apprehensive about the whole process, you always hear horror stories when it comes to buying a property, but in all honesty the staff at Raine and Co squashed all of that! In one word “Amazing”! If you ...
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“Horrible experience with Gemma Matthews. Arra......”

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Oct 14,2020
Minithumbdown
By: 'Curtis Lam'
Oct 14,2020
0 people found
this helpful
Horrible experience with Gemma Matthews. Arranged to view a flat where on the day she was reluctant to answer anything properly or at least find out so instead we asked the owner on the day. Placed an offer for the flat since we liked the ...
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Was this helpful? Yes
By: Mike Marsh
Oct 16, 2020
View all comments (1)
Thank you for taking your time to leave this review and I am sorry that your offer was not accepted. I feel that all of the problems stem from miscommunication, you made an offer on the property that was almost 10% below the market price, given the current market conditions and from conversations that my sales team have had with seller regarding their expectations we knew that this offer would be rejected which Gemma feels was conveyed to you but unfortunately this is not the case. I would like ...

“They fought with us for our dream...”

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Oct 01,2020
Minithumbup
By: 'Ms James'
Oct 01,2020
1 people found
this helpful
Gemma Mathews and her colleague Tsvetomir Dimitrov assisted our purchase during a time beyond precedent, working relentlessly to secure and assist an almost impossible transition. Adaptive, highly communicative and transparent, with a level of professionalism above and beyond the call of duty and care. we ...
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“Great customer service, really ,really helpfu......”

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Mar 30,2020
Minithumbup
By: 'Daniel'
Mar 30,2020
2 people found
this helpful
Great customer service, really ,really helpful, I am really happy that I had Caroline to help us out. Thank you for everything! I will definitely recommend them, especially Caroline! Thank you, Alex for showing us the perfect house for us....
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“Very responsive and obliging. As a buyer, Car......”

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Mar 24,2020
Minithumbup
By: 'Cathy Heller Jones'
Mar 24,2020
2 people found
this helpful
Very responsive and obliging. As a buyer, Caroline West and Gemma Matthews both gave excellent service, from the viewings stage to the onward sale transaction. They both provided an excellent link with the vendor who was resident abroad. Five star ratings to both Caroline and ...
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“After being let down by several estate agents......”

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Mar 18,2020
Minithumbup
By: 'Khadeesha Goodman'
Mar 18,2020
2 people found
this helpful
After being let down by several estate agents whilst being 6 months pregnant, I started to lose hope. However as soon as our property came online with Raine and co, I called straight away and Alex prioritised my viewing due to the stress and the pregnancy ...
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“Sold our first property with Raine and Co. Th......”

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Feb 19,2020
Minithumbup
By: 'E Riley'
Feb 19,2020
2 people found
this helpful
Sold our first property with Raine and Co. The estate agent Gemma was so helpful and found us a buyer within a week of listing. Caroline the sales progresser went above and beyond communicating with a difficult buyer and their unorganised solicitors. We could not ...
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“Thank you Alex and Caroline. Alex was very kn......”

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Jan 14,2020
Minithumbup
By: 'Annemarie Andrews'
Jan 14,2020
2 people found
this helpful
Thank you Alex and Caroline. Alex was very knowledgable and efficient when listing my property. Caroline was key in keeping things moving when communication was limited between solicitors. Definitely worth having an agent with a sales progressor! Thank you...
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“Excellent professional Service, we are delighted....”

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Dec 03,2019
Minithumbup
By: 'Terry Newcombe'
Dec 03,2019
3 people found
this helpful
I have used Raine & Co to find tenants for a rental property in Hatfield for about 10 years, they have always been totally professional, helpful and have ensured the property was up to local authority standards and fully let. Maria Marsh has been excellent in this ...
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“Caroline West was so helpful throughout the w......”

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Nov 27,2019
Minithumbup
By: 'Lillie Marks'
Nov 27,2019
3 people found
this helpful
Caroline West was so helpful throughout the whole process, keeping us up to date with everything. Her kind and understanding nature really was so helpful. I couldn't recommend her highly enough Alex was also fantastic, he was the first one to show us round the ...
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“Raine and Co, Hatfield, and especially Caroli......”

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Nov 14,2019
Minithumbup
By: 'Jolyon Dodgson'
Nov 14,2019
3 people found
this helpful
Raine and Co, Hatfield, and especially Caroline and Alex, have provided an excellent service with prompt communication while dealing with a very difficult buyer for my property....
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“My experience with Raine and Co was surprisin......”

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Nov 10,2019
Minithumbdown
By: 'Shiva Fouladi'
Nov 10,2019
3 people found
this helpful
My experience with Raine and Co was surprising considering all the positive reviews I'd read. The manager, Alex, misread an accurately-completed form and wrongly and intemperately accused me of lying. He did not apologise when his error was pointed out to him. Alex was frequently ...
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Was this helpful? Yes
By: Shiva Fouladi
Nov 11, 2019
View all comments (2)
Hello Michael, Thank you for your prompt and thoughful response. The "with you" was a mistype; my mother's property was on the market with another agency. The sales for which were going to be the gifted amount for the sale. However, the remark was still made about the property not selling, hence why I mentioned it in my review. I apologise for any confusion on that point. I was not made aware of the anonymous channels for complaint during the sale period. I agree that it would be a go ...

“Top estate agent and very helpful staff, spec......”

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Oct 21,2019
Minithumbup
By: 'Ionut Catalin Ghera'
Oct 21,2019
1 people found
this helpful
Top estate agent and very helpful staff, specially Gemma and Caroline, they helped me a lot in the process of purchasing the house....
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“Customer Focus throughout...”

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Jul 30,2019
Minithumbup
By: 'Customer Focus'
Jul 30,2019
5 people found
this helpful
Purchased a property through Raine and Co Hatfield. The tag team approach adopted by Gemma and Caroline never left me without a contact person or an answer to my questions. Great service...
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“Alex and Caroline have both been marvellous i......”

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Jun 26,2019
Minithumbup
By: 'Mrs Maureen Harrison'
Jun 26,2019
4 people found
this helpful
Alex and Caroline have both been marvellous in acting for us in the sale of my mother's house. They have kept in constant communication with us which has been excellent when we live 125 miles away. They acted on our behalf promptly and liaised with our ...
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“Very helpful and professional service...”

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Jun 22,2019
Minithumbup
By: 'Gillian Elliott'
Jun 22,2019
4 people found
this helpful
Alex and his team were very helpful, frequently doing more than we expected and updating us weekly. As remote sellers this was especially important. We had no need to chase solicitors as they did this for us and if there were issues found during viewings, ...
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“Very professional and made easy for us to sell our property and purchase our property...”

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May 19,2019
Minithumbup
By: 'Marios constantinou'
May 19,2019
4 people found
this helpful
Alex and caroline made things very easy for us to sell and purchase our new property. Always kept us informed on everything and we felt relaxed that they were just a phone call or email away. Would gladly use and recommend again Great team Thank ...
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent Service...”

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May 11,2019
Minithumbup
By: 'D Vasani'
May 11,2019
4 people found
this helpful
We received excellent service from both Alex and Caroline throughout the whole process. They both worked hard dealing with the solicitors and buyer to make the sale go as smoothly as possible despite the many delays caused by the buyer...
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Comment on agent fees
Good
Was this helpful? Yes

“Carolien is a Star!...”

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Mar 11,2019
Minithumbup
By: 'Lucy'
Mar 11,2019
4 people found
this helpful
I dealt with Caroline while she mediated the purchase of my first property - she was proactive, knowledgeable and showed a true and genuine care for my interests and needs....
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“Portfolio sale...”

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Feb 02,2019
Minithumbup
By: 'Reluctant landlord'
Feb 02,2019
4 people found
this helpful
We sold our portfolio of 7 rental properties within a 7 month period, all for close to the asking price and with purchasers found very rapidly. Very grateful to Alex for his advice and his work in the process. Caroline was very helpful in assisting with the ...
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Comment on agent fees
Paid the standard 1%
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“Very helpful and understanding...”

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Feb 01,2019
Minithumbup
By: 'SJ'
Feb 01,2019
4 people found
this helpful
Hugs thank you for the services. Very helpful and understanding staffs. Excellent communication throughout the process. Reliable and approachable all the time. Your service made the process easy and quick...
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“Very friendly and helpful...”

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Feb 01,2019
Minithumbup
By: 'Sheena and family'
Feb 01,2019
4 people found
this helpful
Alex and Caroline made our process very smooth and easy. Very friendly and supportive all the time and give up to date feed back every time during the process. Also kind, reassuring and supportive. Thank you so much for entire team....
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“New letting...”

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Nov 22,2018
Minithumbup
By: 'Taffy'
Nov 22,2018
5 people found
this helpful
Nigel was able to let my property, at a good rate on the very first viewing. Can't get much better than that. Courteous and professional throughout. Highly recommended....
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Was this helpful? Yes
By: Nigel Cherry
Nov 28, 2018
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Good afternoon Taffy, Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future. All the best from myself and the Raine and Co team. ...

“The best...”

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Oct 03,2018
Minithumbup
By: 'Nigel'
Oct 03,2018
5 people found
this helpful
Nigel was very professional and a good listener. He found us exactly what we needed and we had his support at any time with any queries. Very helpfull and friendly. He is exactly the type of agent you need....
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Comment on agent fees
Friendly Good listener Well prepared Professional
Was this helpful? Yes
By: Nigel Cherry
Oct 24, 2018
View all comments (1)
Good afternoon Elena, Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future. All the best from myself and the Raine and Co team. ...

“DISSAPOINTING...”

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Sep 26,2018
Minithumbdown
By: 'Spring 85'
Sep 26,2018
5 people found
this helpful
The women at Rain and Co was very rude and did not want to book us for a viewing just because I did not inform her that we have increased our budget! I find this attitude very rude and completely unacceptable from someone who is ...
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By: Michael Marsh
Sep 27, 2018
View all comments (1)
Thank you for taking your time to leave this review and I am very sorry that your experience with my company has not been to your satisfaction. I have spoken to the person you dealt with and feel there may have been a miscommunication as I understand you felt that you maybe able to borrow some additional money from family members but were not sure. So as not to waste your own time we always recommend that you have all of your finance in place prior to viewing to avoid possible disappointment. S ...

“Best move ever!...”

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Sep 07,2018
Minithumbup
By: 'T Hulley'
Sep 07,2018
5 people found
this helpful
I viewed a property literally the week before I moved in and it was all thanks to Nigel who is extremely hardworking and guided me throughout the move. He answered my concerns instantly and any issues I had were dealt with professionally and swiftly. The ...
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By: Nigel Cherry
Oct 24, 2018
View all comments (1)
Good afternoon Theodora, Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future. All the best from myself and the Raine and Co team. ...

“Excellent...”

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Sep 07,2018
Minithumbup
By: 'satisfied customer'
Sep 07,2018
5 people found
this helpful
Exceptionally professional and helpful from beginning to end of negotiations. Kept me informed of progress and kept the sale on track to the end....
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Comment on agent fees
As expected
Was this helpful? Yes

“House Sale...”

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Sep 03,2018
Minithumbup
By: 'Shawn Mathias'
Sep 03,2018
6 people found
this helpful
My overall experience was quite a positive one with Alex initially and Gemma who came kept me informed through the process. There were a few hurdles along the way but Raine and Co were accommodating throughout. A special mention to Caroline West to was overseeing ...
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Comment on agent fees
Happy with the agent fees
Was this helpful? Yes

“this is literally one of the worse agent I have ......”

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Jan 25,2018
Minithumbdown
By: 'IHATERAINEANDCO'
Jan 25,2018
1 people found
this helpful
this is literally one of the worse agent I have ever seen or have come across. They do not care one bit for the student's and trick them into paying high price for things that does not need to be that high. If me and ...
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Comment on agent fees
bad
Was this helpful? Yes
By: Michael Marsh
Feb 16, 2018
View all comments (1)
Thank you for taking your time to leave this review and I am very sorry that your experience with my company has not been satisfactory. My name is Michael Marsh and I am one of the Directors of Raine and Co, I can assure you that I take customer happiness extremely seriously and I expect everyone involved to offer a very high standard of service. From the contents of your review I surmise that you have had issues whilst you have resided in a property that Raine and Co introduced you too, if this ...

“Our first experience of renting a property was made quick, ......”

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Sep 19,2017
Minithumbup
By: 'O'bs'
Sep 19,2017
6 people found
this helpful
Our first experience of renting a property was made quick, straightforward and easy from start to finish. This was due to the guidance, efficiency and expertise of Nigel. We were kept informed and updated at all stages, especially as we were going through the guarantor ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Nigel Cherry
Oct 24, 2018
View all comments (1)
Good afternoon Mr & Mrs O'brien, Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future. All the best from myself and the Raine and Co team. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Raine and Co

In-House Complaints Procedure

At Raine and Co we are committed to providing a professional service to all of our clients and customers. When something goes wrong, we need you to tell us about it. This will help to improve our standards.

If you have a compliant regarding our Sales, Lettings and Management offices, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.

What will happen next?

• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your compliant. This will normally be dealt with by the office manager who will review your file and speak to the member of staff you dealt with you. A formal written outcome of our investigation will be sent to you within fifteen working days of sending the acknowledgement letter.
• If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within fifteen working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman LTD
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

Tel: (01722) 333306

www.tpos.co.uk

Please not the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed
Through this in-house complaints procedure, before being submitted
for an independent review.
Last updated at 1:38 PM 23/09/2019 by allAgents

Awards won by Raine and Co, Hatfield AL10 0LJ


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