Aug 26,2010
Aug 26,2010
3 people found
this helpful
We had a total nightmare with Atkinson Mcleod. They were supposed to manage the property, but failed to get anything fixed. Whenever we called them, they always promised to "send someone over", who never showed up. We had to get into contact directly with the landlord's handyman to fix heater/lighting/bathroom, etc. On checking out, we were charged for items including "changing the curtain bars (which were in the exactly same state when we moved in) for the new tenants", and unreasonable items like that. We tried to dispute, but they refused to release the undisputed portion, also did not address the disputes. We were sick of dealing with them in the end and just paid up. I have since avoided using them again and urge other perspective tenants to be very careful.
Was this helpful? Yes
By: Zizi
Sep 06, 2010
Hi Dan,
It was also our understanding that we could not be forced to pay up any deduction. Unfortunately there is no (or we are not aware of) clearly defined period of time within which the agent has to handle the matter, and it appeared that your agent has cleverly exploited this. We moved out late April and still didn't receive the undisputed portion of the deposit early June. It was a large sum of money (over
By: Dan McLeod
Sep 02, 2010
We will never force a tenant into deductions they do not want to pay from the deposit. Even if we wished to do so the law governing deposits prevents us from this.

You have the right to excerise the dispute process should you not agree with any deductions put forward by the landlord.

Please email me direct with your property address and any snags you hit and I will endeavour to look into these for you:

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Atkinson McLeod

45 Westferry Road Canary Wharf, London
Greater London
E14 8JH

020 7001 9680

Opening hours