Redlet aims to provide the highest standards
of service to all landlords and tenants, but to ensure that your interests are
safeguarded, we offer the following:If you believe you have a grievance, please
write in the first instance to the address below: Milwood House, 36b Albion House, Maidstone,
ME14 5DZ ;The grievance will be acknowledged within 3
working days and then investigated thoroughly in accordance with established
in-house procedures. A formal written outcome of the complaint will be sent
to you within 21 days. If we require longer than this timescale we will advise
you in writing and confirm our revised response date. If you are dissatisfied with the conclusion of
the in-house review of the complaint, you can refer the matter to the The
Property Ombudsman, Milford House, 43- 45 Milford Street, Salisbury,
Wiltshire, SP1 2BP
Last updated at 2:23 PM 03/01/2023 by Ed Firmin