Luton, LU1
1.6/5, 5 reviews
20% recommended
0% sales valuation accuracy
0% sales fee satisfaction



Property Features


“We signed up with Taylor's after Scott came round to ......”

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Jul 16,2013
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Scott
By: 'Jennifer'
Jul 16,2013
1 people found
this helpful
We signed up with Taylor's after Scott came round to value our house and delivered a very impressive sales pitch citing local knowledge, existing buyers looking in our area and the ability to get lots of viewings straight away. We were impressed and signed up despite having to pay what we were told was an inital £199 marketing fee which would be deducted from the final fixed fee payable on completion. Turned out this was exclusive of VAT so it was actually £239 although we would still only get £200 off fees and at no point was VAT mentioned regarding this upfront fee. It took them a week and a half to get our property on rightmove and in that time we had only three viewings - rather fewer than was implied during the sales pitch. All these viewings were unsuitable and came after I had complained about the lack of interest. Our house is on the market for £155000 and Taylor's wanted a fixed fee of £4500 which is very expensive. I don't mind paying for excellent service but I do my mind being swindled and getting nothing for my money. The viewings we have had have all been very late, despite staff being told that we needed to be kept informed if timings changed because we have a small baby to consider who needs to stick to her routine. Communication has been appalling, there is no voicemail facility and opening times are not advertised on their website. I have cancelled the contract this morning. We signed up with Haart last week who have already been immeasurably better - property on their website the next day, on rightmove the day after that and three viewings in half the time we were with Taylors, as well as no upfront fee and a much lower completion fee, excellent communication and great service. Taylor's are a big agent and went on about how they sell more, have more properties on their books etc - if that's even true it won't be for long.
What agent could do to change your mind?
1. Marketed the property more quickly 2. Arranged more viewings as promised 3. Been more transparent about fees and upfront charges 4. Not been so expensive generally 5. Communicated more effectively
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Opening Hours
Address

Taylors Estate Agents
27 George Street
Luton
Bedfordshire
LU1 2AF
01582 447757

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £171,000 £171,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 1 0 1 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“AVOID LIKE THE PLAGUE!!!...”

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May 30,2019
Minithumbdown
By: 'Tychi'
May 30,2019
2 people found
this helpful
From day 1 we have had to chase chase and chase some more to get anything done with these guys. Even to get a reply to an email for confirmation to when our contract will end so we can sell it with someone else. In fact ...
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Comment on agent fees
Agents fees were OK
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“Great service...”

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Jun 26,2018
Minithumbup
By: 'New'
Jun 26,2018
0 people found
this helpful
The world of being a landlord is not always easy. I have found Taylors helpful and capable - if I have doubts or want answers, Michael makes sure I get the information I need to make a decision. Things may not always go right, but ...
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Comment on agent fees
Par for the course
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“Amateurs would be the best word to describe these guys. ......”

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Apr 11,2014
Minithumbdown
By: 'Hamza'
Apr 11,2014
1 people found
this helpful
Amateurs would be the best word to describe these guys. Awful customer service. Always pushing to get their commission quick by asking me to lower my price after informing them numerous times that I didn't see the need to. Pathetic and bunch of "*"!...
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What agent could do to change your mind?
Never listen. Paid over ‚£250 for my place to be put on the market, yet they failed to deliver on every aspect. Now property is with Haart agent - professional, communication and always on hand to answer questions.
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“I signed a contract with them for a property to ......”

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Sep 23,2013
Minithumbdown
By: 'gosia'
Sep 23,2013
3 people found
this helpful
I signed a contract with them for a property to rent. A week later they called me the landlords are not moving out any more and they want to cancel a contract. In a meantime Taylors has already taken some money from my account so ...
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“We signed up with Taylor's after Scott came round to ......”

Share on :
Jul 16,2013
Minithumbdown
Scott
By: 'Jennifer'
Jul 16,2013
1 people found
this helpful
We signed up with Taylor's after Scott came round to value our house and delivered a very impressive sales pitch citing local knowledge, existing buyers looking in our area and the ability to get lots of viewings straight away. We were impressed and signed up ...
read full review
What agent could do to change your mind?
1. Marketed the property more quickly 2. Arranged more viewings as promised 3. Been more transparent about fees and upfront charges 4. Not been so expensive generally 5. Communicated more effectively
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
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Awards won by Taylors Estate Agents, Luton LU1 2AF



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