Aug 17,2010
By: 'Passionate? Professionals? None of the above'
Aug 17,2010
4 people found
this helpful
(1) Property mis-sold
(2) Charges attempted to be levied where not due during move in
(3) Levied 'extra security' deposit without full knowledge of property manager
(4) Unhelpful after move - in
(5) Blamed us for extra bed in house and alleged we were breaking tenancy rules - when it was there on move in
(6) Promised to clean house and take care of gardening prior to move in. No such work undertaken
(7) Advertised property with a certain price, as a matter of fact it was considerably higher. They made the same mistake on advertising it again
(8) Hire staff who don't have a clue
(9) Refused to take their 'letting' sign from the front garden for a whole year
(10) Held on to deposit for months, no mention of returning interest earned on it
(11) Gave check-out agents the check-in report from several years previously, rather than the relevant one from this year.
(12) Repeatedly barged in to the property for viewings - apparently 'Dave' in the office hadn't been telling people what was going on.
(13) Showed up late for arranged viewings
(14) Refused to return said 'extra security' deposit until the main deposit was returned, despite clearly stating it was to be returned after 8 months
(15) Staff put the phone down on you almost mid conversation.
In general - just rubbish. Stay well away!
Was this helpful? Yes
By: SL
Jan 06, 2011
Totally agree. Hanging onto deposit for over 6 months, hanging up the phone mid conversation if your query is too sensitive and blaming YOU for hanging up the phone in follow up email! Totally unprofessional. Attempted to levy an extra

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Duck and Hedges

71 South Side Clapham, London
Greater London

020 8682 8777

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