Lords Estate Agents (Kingston upon Thames & Surrey)
Tolworth, Surbiton, KT6
5/5, 95 reviews
100% recommended
100% sales valuation accuracy
85% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

“A speedy sale agreed with the whole process made as ......”

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Aug 02,2013
Minithumbup
By: 'MP'
Aug 02,2013
12 people found
this helpful
A speedy sale agreed with the whole process made as easy as possible for my mother. Jamie and Luke were on hand to help and advise when matters outside their control took longer than expected.
Was this helpful? Yes
By: Guy Hodge
Aug 06, 2013
Dear MP,

Thank you very much indeed for the review on allagents.co.uk.
We are always extremely appreciative when our customers take the time to write up their feedback and there is no question that it wins business for us.
We are always in the hands of solicitors, surveyors and Building Societies, but having the experience to predict and deal with issues as they arise is a key part of the job we do – as well as trying to find a good buyer for you!
Thanks again.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]

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Opening Hours
Address

Lords Estate Agents (Kingston upon Thames & Surrey)
106 The Broadway Tolworth
Tolworth,Surbiton
Greater London
KT6 7HT
020 8255 5000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 85% £215,000 £560,000
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 0 0 51 0 38 0 4 0
Areas covered
  • KT5
  • Tolworth
  • KT6
  • Surbiton
  • KT3
  • Ewell
  • KT4
  • KT9
  • KT17
  • KT19
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS The Guild Move With Us
Latest Properties

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“Though mortgage providers were letting us down few times, Andy's ......”

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Jul 31,2015
Minithumbup
By: 'Young'
Jul 31,2015
0 people found
this helpful
Though mortgage providers were letting us down few times, Andy's comforting words really helped us go through the very stressful time and he was alway prepared for back up plans in case things didn't go as planned. Looking after the whole process from start to ...
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“I used Curchods-Lords as I do have a friend who ......”

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Jan 26,2015
Minithumbup
By: 'ESH'
Jan 26,2015
0 people found
this helpful
I used Curchods-Lords as I do have a friend who works for the company, however, I can hand on my heart say that Andrew was superb. Non stop communication, always keen to help and didn't rest until we had exchanged. Great job!...
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“Luke was fantastic. Replied to emails immediately and chased solicitor ......”

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Jan 26,2015
Minithumbup
By: 'Sara'
Jan 26,2015
0 people found
this helpful
Luke was fantastic. Replied to emails immediately and chased solicitor up constantly. Always happy to help. Andy was brilliant. Showed us the flat countless times even just to do one measurement. Also always happy to help Nd so cheerful on the phone....
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“Both Luke and Charlie responded and dealt with any query ......”

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Jan 21,2015
Minithumbup
By: 'Chris'
Jan 21,2015
0 people found
this helpful
Both Luke and Charlie responded and dealt with any query I had promptly and in a professional manner. They were both very approachable and happy to help with the liaison between myself and the vendor....
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“The office and staff were very professional and helpful. There ......”

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Jan 19,2015
Minithumbup
By: 'Richard'
Jan 19,2015
0 people found
this helpful
The office and staff were very professional and helpful. There were a number of delays in getting to final conclusion on the settlement date and they were excellent in enuring to the vendor that the purchase was definitely going through. I would thoroughly recommend this ...
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“Overall good service. We were buying a property from their ......”

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Jan 17,2015
Minithumbup
By: 'Mrs'
Jan 17,2015
0 people found
this helpful
Overall good service. We were buying a property from their client so obviously they had her interests in mind primarily but no major issues and they were polite and did their job as they should. With thanks...
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“Luke and Andrew were commercial and tenacious in getting our ......”

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Jan 05,2015
Minithumbup
By: 'Brooks'
Jan 05,2015
0 people found
this helpful
Luke and Andrew were commercial and tenacious in getting our purchase through. Having bought and sold a few times, this was by far the trickiest (and most stressful) purchase we have ever done. Well done and thank you!...
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“Our agent was very helpful through out the period. They ......”

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Nov 24,2014
Minithumbup
By: 'JOSEPH'
Nov 24,2014
0 people found
this helpful
Our agent was very helpful through out the period. They have very clearly explained the process of purchasing. They were very approachable and responsive. Luke Bradnick, The Manager and Andrew Sakallis were updating us through e-mails and phone calls also. I can recommend both of ...
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“Great service from Luke straight from the start dealing with ......”

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Nov 07,2014
Minithumbup
By: 'Paul'
Nov 07,2014
0 people found
this helpful
Great service from Luke straight from the start dealing with my parents in their 80's and their first move for 43 years. Myself and my brother were both logistically a long way away ( Bucks and Australia ) and so the personal and trustworthy nature was hugely appreciated. ...
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Comment on agent fees
Luke came in with what I thought was a far price at 1% for sole whereas the others were hagling over 1.25% ........ a fair fee for a fair job.
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“From the very start of the process of selling our ......”

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Aug 12,2014
Minithumbup
By: 'Paul'
Aug 12,2014
0 people found
this helpful
From the very start of the process of selling our house, the team at Lords were nothing short of excellent. They very clearly explained how they would market our property, were honest about the process and our expectations, gave the most accurate valuation of all ...
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Comment on agent fees
By far the most competitive of the agents we spoke to
Was this helpful? Yes

“Selling our house was very stressful, more than we thought ! ......”

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Jul 10,2014
Minithumbup
By: 'Jo'
Jul 10,2014
0 people found
this helpful
Selling our house was very stressful, more than we thought ! However luke Bradnick made it a lot less stressful, continually chasing the necessary information or documents required and keeping us regularly updated with any news. He understood how stressful it was and hope he didn't ...
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“Luke has been extremely professional, friendly, honest, and responsive over ......”

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Jun 02,2014
Minithumbup
By: 'Ruwan'
Jun 02,2014
1 people found
this helpful
Luke has been extremely professional, friendly, honest, and responsive over the course of my house buying process. He kept me regularly updated without the need for chasing and was clearly working hard behind the scenes to get the house from under offer to exchange. He ...
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“Totally committed from beginning to end which resulted in a ......”

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May 29,2014
Minithumbup
By: 'D.'
May 29,2014
1 people found
this helpful
Totally committed from beginning to end which resulted in a very quick and easy sale. Always available and ready to answer any questions. All round an excellent service was given....
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“Purchasing my property through lords has been a seamless and ......”

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May 22,2014
Minithumbup
By: 'Linda'
May 22,2014
1 people found
this helpful
Purchasing my property through lords has been a seamless and stress free process. They have worked incredibly hard liaising with all sides of my sale and purchase. I cannot praise them enough for keeping me informed of the day to day proceedings in a friendly ...
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“Jamie and the team were very helpful in dealing with ......”

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May 21,2014
Minithumbup
By: 'GC'
May 21,2014
1 people found
this helpful
Jamie and the team were very helpful in dealing with what is a stressful business. Whenever I rang the office whoever was in did their utmost to help. They were very professional and made you fell valued....
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“We are first time buyers and very new to the ......”

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May 12,2014
Minithumbup
By: 'Shelby'
May 12,2014
2 people found
this helpful
We are first time buyers and very new to the conveyancing and property purchasing process. Both Luke and Jamie were very supportive, open , excellent communicators and helped us complete promptly. We primarily dealt with Luke as he was our point of contact; in Luke's absence ...
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“Jamie initially came round to value our flat. He had ......”

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May 08,2014
Minithumbup
By: 'Gary'
May 08,2014
2 people found
this helpful
Jamie initially came round to value our flat. He had excellent local knowledge and experience and provided a valuation that we were pleased with, explaining his thinking clearly. When we decided to proceed I thought the Lords sales process was excellent. In particular their open ...
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“Jamie and Luke pro actively marketed the property having produced ......”

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May 02,2014
Minithumbup
By: 'Robert'
May 02,2014
4 people found
this helpful
Jamie and Luke pro actively marketed the property having produced a good detail. The sale want through to a good quality buyer quickly and they kept me informed throughout. Well done....
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“I used lords to sell my flat, Jamie and Luke ......”

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Apr 30,2014
Minithumbup
By: 'G'
Apr 30,2014
5 people found
this helpful
I used lords to sell my flat, Jamie and Luke did a great job, they were professional through out and made sure I got a great price and the sale went through quickly and smoothly....
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Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear G Whant, A nice review and 5 stars! Thank you. Kind regards, Guy Hodge Managing Director Lords Estate Agents ...

“Both Jamie and Luke kept us fully updated and informed ......”

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Apr 29,2014
Minithumbup
By: 'Clements'
Apr 29,2014
6 people found
this helpful
Both Jamie and Luke kept us fully updated and informed from the moment they started marketing our property until contracts were finally exchanged. Our buyers, and also their buyers, were slow in responding to correspondence from our solicitors but Jamie and Luke were aware we ...
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Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear Clements, Really positive feedback and a great review. Thank you for the 5 stars. I am delighted that our services saved your onward purchase. Kind regards, Guy Hodge Managing Director Lords Estate Agents ...

“I met with 5 agents and chose Jamie from Lords because ......”

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Apr 29,2014
Minithumbup
By: 'Bentley'
Apr 29,2014
5 people found
this helpful
I met with 5 agents and chose Jamie from Lords because he did the best presentation and I felt confident He would do a good job. Jamie and Luke handled every aspect of my sale professionally and were always available to offer guidance and support, I ...
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Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear Bentley, Thank you for confirming that Luke and Jamie are “brilliant estate agents”. Your review is first class and greatly appreciated (but whether Luke and Jamie will get their heads through the door after a comment like this is a different issue!!) Thank you again. Kind regards, Guy Hodge Managing Director Lords Estate Agents ...

“I recently sold my bungalow through Lords Tolworth and found ......”

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Apr 25,2014
Minithumbup
By: 'Ms'
Apr 25,2014
6 people found
this helpful
I recently sold my bungalow through Lords Tolworth and found the whole service very professional. They kept me constantly in the loop and we're always there to help. I will happily recommend Jamie and Luke to my friends and family....
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Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear Ms Shanti, We would love to help your family and friends and are delighted that the service provided by the team at Tolwoth is one that you would recommend to them. Thank you very much indeed for the review and the recommendation. Kind regards, Guy Hodge Managing Director Lords Estate Agents ...

“Jamie and Luke have always dealt with us in a ......”

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Apr 18,2014
Minithumbup
By: 'Wendy'
Apr 18,2014
6 people found
this helpful
Jamie and Luke have always dealt with us in a professional, respectful and friendly manner. They have kept us up to date with matters as they arose immediately. They were always available should we need to talk to them including answering out of hours emails. ...
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Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear Wendy, Thank you for the “big Thanks”! I am delighted that you will come back to us in the future as a result of the service you received. Kind regards, Guy Hodge Managing Director Lords Estate Agents ...

“I have used this estate agency to buy above property. ......”

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Apr 17,2014
Minithumbup
By: 'TDS'
Apr 17,2014
5 people found
this helpful
I have used this estate agency to buy above property. Luke did excellent job by negotiating and secure this property for me, and did that in very friendly and professional manor. After sales agreed Jamie and Luke keep update me with every step of the ...
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Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear TDS, Thank you for buying your home through Lords and for taking the time to write a review about it afterwards. “10 out of 10”? I suppose Luke and Jamie could not do much better than that! Great review. Kind regards, Guy Hodge Managing Director Lords Estate Agents ...

“I found that Jamie and Luke were extremely helpful in ......”

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Mar 28,2014
Minithumbup
By: 'Kim'
Mar 28,2014
7 people found
this helpful
I found that Jamie and Luke were extremely helpful in selling my property even when things did not go to plan they helped me deal with the problems and nothing was too much trouble would certainly use Lords again...
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Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear Kim, Thank you for instructing the Tolworth Office to sell your home and for taking the time to leave a review. It really is appreciated. Kind regards, Guy Hodge Managing Director Lords Estate Agents ...

“We just bought a house through Lords agent and are ......”

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Mar 27,2014
Minithumbup
By: 'Carla'
Mar 27,2014
8 people found
this helpful
We just bought a house through Lords agent and are thrilled that it finally came to an end. Luke Bradnick and Jamie Dore were great in getting updates for us and they have been, like us, very patient while waiting for everything to fall into ...
read full review
Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear Carla, Thank you for taking the time to leave a review on the AllAgents website and for selecting Luke and Jamie for a special mention. I hope you enjoy your new home. Kind regards, Guy Hodge Managing Director Lords Estate Agents ...

“Absolutely great customer service ¢â‚¬â€œ Regular updates were provided with regards ......”

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Mar 26,2014
Minithumbup
By: 'M'
Mar 26,2014
3 people found
this helpful
Absolutely great customer service ¢â‚¬â€œ Regular updates were provided with regards to the status of the deal, this helped to keep everyone in the loop. A lot of urgency was given to this deal in making sure the exchange was completed on time, while we were ...
read full review
Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear M Singh, It is an enormous joy to hear that we have delivered “Absolutely great customer service” Thank you for your excellent review and the recommendation. Kind regards, Guy Hodge Managing Director Lords Estate Agents ...

“Luke was very helpful, I had several viewings of the ......”

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Mar 24,2014
Minithumbup
By: 'Catherine'
Mar 24,2014
3 people found
this helpful
Luke was very helpful, I had several viewings of the property, which he was happy to show me around.he also kept me informed of the progress with daily phone calls.I found him very professional, he made the whole process run very smoothly.Thank ...
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Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear Catherine, Thank you for your review and for taking the time to mention Luke in particular. May I take this opportunity to wish you every happiness in your new home. Kind regards, Guy Hodge Managing Director Lords Estate Agents ...

“Jamie and Luke were both really helpful, efficient and friendly ......”

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Mar 04,2014
Minithumbup
By: 'Alex'
Mar 04,2014
8 people found
this helpful
Jamie and Luke were both really helpful, efficient and friendly throughout the purchase process. They always returned calls quickly, helped us with any issues that arose, and were freindly and personable to deal with. The purchase process went very smoothly and they had a lot ...
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Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear Alex, Thank you so much for such a positive review. It really is an absolute pleasure to hear words like “smoothly”, “helpful” and “efficient” when referring to Lords Estate Agents. Thank you again. Kind regards, Guy Hodge Managing Director Lords Estate Agents ...

“Very punctual and attentive service from both agents, with regular ......”

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Mar 04,2014
Minithumbup
By: '22'
Mar 04,2014
7 people found
this helpful
Very punctual and attentive service from both agents, with regular updates on all aspects relating to the sale of this property. They even aranged for the taking down of a storm damaged car port. Would not hesitate in using their services again....
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Was this helpful? Yes
By: Guy Hodge
Apr 30, 2014
View all comments (1)
Dear 22, Thank you for the 5 stars and the exceptionally positive recommendation. Very kind of you. Kind regards, Guy Hodge Managing Director Lords Estate Agents ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

THE LORDS PARTNERSHIP LIMITED’S (“LORDS ESTATE AGENTS”)
GRIEVANCE PROCEDURE.           

1.   Lords Estate
Agents, is a Member of The Property Ombudsman (TPO), and aims to provide the
highest standards of service to all of its customers. To ensure that their
interests are safeguarded and in the rare event that a problem arises, a
complaints procedure has been introduced. This provides for the matter to be
dealt with internally by the management of the Company, and in the event that
we are not able to deal with the issue to the mutual satisfaction of both
parties, by reference to The Property Ombudsman.

          2.   If you believe
you have a complaint, please write in the first instance to The Managing
Director at:

The Lords Partnership Limited, 56-58 Wood Street, Kingston
upon Thames, Surrey, KT1 1UW            

3.   A complaint will
wherever possible be acknowledged within 24 hours but no longer than 3 working
days, investigated thoroughly in accordance with established in-house
procedures and a formal reply will be sent within 15 working days of receipt of
the complaint.  

 

           4.   If the
complainant is not satisfied with the outcome of our initial investigation,
they are provided with a further opportunity to have the complaint reviewed by
another of the Lords Directors by writing again to the address shown
above.            

5.   In the event that
the final review as detailed above still fails to satisfy the complainant, then
the complainant is at liberty to have the matter referred to the Property
Ombudsman. We will submit our file to the Ombudsman on request and subject to
consent. The complainant is also entitled to have their complaint referred to
the Ombudsman should we fail to deal with matters promptly or not complied with
our in-house complaints procedure within 8 weeks from the date we receive a
written notification of the grievance. 

          If, as a customer of Lords, you have any questions regarding
the above, please contact your local office, write to the Managing Director at
the address above or email [email protected]
Last updated at 4:29 PM 08/06/2012 by Guy Hodge

Awards won by Lords Estate Agents (Kingston upon Thames & Surrey), Surbiton KT6 7HT



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