“Were lovely getting me into the place. Were rude and ......”
1 Star Review
Aug 01,2013
By:
'Unhappy'
Aug 01,2013
Branch: Leeds, 1 Dock Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LS!!
Branch: Leeds, 1 Dock Street
Lettings (as a Tenant)
Postcode: LS!!
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Were lovely getting me into the place. Were rude and unprofessional when I was moving out. All they cared about was getting the next person in. They came by unannounced and 15 minutes after the agreed hour-long window multiple times. When I was present during a viewing, they acted like I wasn't there and instructed the people to go ahead and look through my stuff.
Charged nonsense fees on moveout, and an exorbitant fee on the item I admitted I broke. Didn't tell me in advance what I needed for moveout, didn't give me the information about it at the time.
Don't list anyone else as a contact unless you want them calling them all the time. The various parts of the business don't seem to communicate with each other, and multiple attempts to update contact information were not successful.
What agent could do to change your mind?
Remember that your customers should be treated well during their entire contract and not just after move in.
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