Having suffered greatly at the hands of a previous landlord which involved solicitors letters I entered into a contract with Atkinson McLeod with trepidation, all the while constantly asking for reassurance that I would not suffer like that again. Unfortunately this was not to be the case. The house was in a disgusting state when I moved in (mouldy cheese in fridge, used sheets on the bed, curry smeared on an inside door etc.) despite repeatedly asking that this be done before entering. We were told water bills were included by the agent which proved to be false and he denied ever saying it. The rent agreed had suddenly changed (only by a small amount) when handed the contract. During the tenancy the heating broke during winter and was not fixed for several weeks following multiple emails and phone calls and various failed visits to "see" the problem but not actually fix it. Eventually we were told the landlord could not afford to have it fixed properly! If a landlord can't afford it they shouldn't have been dealing with him quite frankly.
Wanted a 12 month break clause but were told 18 months was standard on a 2yr lease and not negotiable. Expressed concern but was told if there were any issues it was usually quite easy to negotiate leaving with the landlord so not to worry. Typically needed to leave 2 months before break clause... and have been through hell and high water to make it happen to the point of being "tricked" out of our entire deposit as a result!
Absolutely incompetent. I've been messed around, lied to and tricked out of huge sums of money by a greedy landlord and this incompetent agency. I highly recommend they are avoided at all costs.. at least for lettings!