London, W11
2.6/5, 10 reviews
40% recommended
33% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

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“Great lettings team, really helpful every step of the way, ......”

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Aug 22,2010
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By: 'andrea'
Aug 22,2010
2 people found
this helpful
Great lettings team, really helpful every step of the way, referred to all people I know who are looking for property. I think a lot of the negative reviews come from people misunderstanding what the actual agents job is! Some people (tenants) have no initiative!
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Latest Reviews

View all Reviews 10
25th Jan 2022
reviewed by 'PoorTenant'
“Consistently got it wrong in terms of the law and best practice. Tom Glenn was so arrogant, so inexperienced and ......”
19th Jul 2020
reviewed by 'Anna'
“Buying through Marsh & Parsons Kensington branch was a nightmare. Offer based on property being taken off the market.... they never ......”
6th Aug 2018
reviewed by 'disheartened'
“The estate agents can be very quick to push you in to decisions and financial obligations that you can't afford. ......”
14th Oct 2017
reviewed by 'Naila'
“We are going through a NIGHTMARE. We moved from Europe, in a Marsh and Parsons apartment a month ago, with ......”
22nd Jul 2015
reviewed by 'AusMick'
“Be very wary of Marsh and Parsons. I am an expat executive who relocated, and looked at a property once ......”
25th Mar 2014
reviewed by 'Lynda'
“Faced with the challenging prospect of coming from Toronto, Canada and needing to find an apartment in London - Marsh & ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Marsh & Parsons
2-6 Kensington Park Road
Notting Hill,London
Greater London
W11 3BU
020 7313 2890

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 100% £0 £0
Lettings 0% 0% £660 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 2 5 0 0 0 1 0 0
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Consistently got it wrong in terms of the law......”

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Jan 25,2022
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Tom
By: 'PoorTenant'
Jan 25,2022
0 people found
this helpful
Consistently got it wrong in terms of the law and best practice. Tom Glenn was so arrogant, so inexperienced and so deeply unpleasant....
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“Buying through Marsh & Parsons Kensington bra......”

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Jul 19,2020
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By: 'Anna'
Jul 19,2020
2 people found
this helpful
Buying through Marsh & Parsons Kensington branch was a nightmare. Offer based on property being taken off the market.... they never removed its online listing and also did not put a marker e.g ‘ under offer’ on. This led to the vendor being approached by other ...
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“Lack of humanity...”

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Aug 06,2018
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By: 'disheartened'
Aug 06,2018
3 people found
this helpful
The estate agents can be very quick to push you in to decisions and financial obligations that you can't afford. I felt I was preyed on as I was vulnerable and new to the area, and ended up being persuaded into something I inevitably could ...
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Comment on agent fees
Expensive.
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“We are going through a NIGHTMARE. We moved from Europe, ......”

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Oct 14,2017
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Alice
By: 'Naila'
Oct 14,2017
3 people found
this helpful
We are going through a NIGHTMARE. We moved from Europe, in a Marsh and Parsons apartment a month ago, with our 3 year old. We reported an awful smell in the master bedroom right away. After having the manager of the buikding unreachable and contractors come ...
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“Be very wary of Marsh and Parsons. I am an ......”

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Jul 22,2015
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Molly
By: 'AusMick'
Jul 22,2015
66 people found
this helpful
Be very wary of Marsh and Parsons. I am an expat executive who relocated, and looked at a property once on a pre-assignment trip. The estate agent promised to do multiple things including sending additional photos and doing a skype walk-through -- which he never ...
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What agent could do to change your mind?
Been a human being with normal human empathy. Take lessons in how to exist as a human being in society
Attached Filesnbsp;
Comment on agent fees
Refusing to release fees despite my need to relocate (at my expense) as a result of issues that were known and existing prior to my occupancy. These people will hold onto their cash with a death grip regardless of whether they are right or wrong
Attachments

Feature review Comments (1) Report abuse Print review
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By: Marsh & Parsons
Jul 24, 2015
View all comments (1)
We understand your frustration and disappointment at what turned out to be a very difficult situation. We must point out that we are not a neutral party and are not the owners of the property; we act for the landlord (our client) who has now released you from your contract. We strongly advised our client in this matter and agreed to waive the entirety of our fees in order to facilitate this decision. We cooperated fully with your relocation agency, communicating openly the position of our clien ...

“Faced with the challenging prospect of coming from Toronto, Canada ......”

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Mar 25,2014
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Emma
By: 'Lynda'
Mar 25,2014
0 people found
this helpful
Faced with the challenging prospect of coming from Toronto, Canada and needing to find an apartment in London - Marsh & Parsons were recommended by a local friend. I now understand why. Emma Kennedy, letting agent from your Notting Hill branch was a delight. Her efficient, ...
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“My best experience yet working with a lettings agent. Excellent ......”

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Mar 14,2014
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Rupert
By: 'A'
Mar 14,2014
0 people found
this helpful
My best experience yet working with a lettings agent. Excellent advice, always responsive and thoroughly professional including late at night and throughout weekends. Quick results, and the most accurate valuation by far. The fees aren't the lowest but in my case they were 120% deserved, both ...
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“Excellent service from Georgina. She is bright, professional, gracious, and ......”

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Mar 03,2014
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Georgina
By: 'nottinghill'
Mar 03,2014
0 people found
this helpful
Excellent service from Georgina. She is bright, professional, gracious, and friendly. She responded quickly and efficiently, making things happen. Highly recommended....
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“Great lettings team, really helpful every step of the way, ......”

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Aug 22,2010
Minithumbup
By: 'andrea'
Aug 22,2010
2 people found
this helpful
Great lettings team, really helpful every step of the way, referred to all people I know who are looking for property. I think a lot of the negative reviews come from people misunderstanding what the actual agents job is! Some people (tenants) have no initiative!...
read full review
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“Were overly helpful and obsequious when showing us properties. Once ......”

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Aug 16,2010
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By: 'Shiva'
Aug 16,2010
1 people found
this helpful
Were overly helpful and obsequious when showing us properties. Once we moved in, they went completely AWOL. They were supposed to be responsible for property maintenance and communicating our requests to landlord but did nothing. All in all large company trying to make the most ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Marsh & Parsons, London W11 3BU



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