I have to say I was impressed with the level of service and unfortunately I ended up not letting the property with them, what would've been fair. I've had a couple of viewings with Mr Robert who was very friendly and helpful. I expressed interest on a property from their website which was actually with Balham office but he managed to take us there himself for a viewing and passed the case to his colleague in Balham office. They also didn't offer any rubbish (different from other agencies). I'd strongly reccommend.