We are using the branch in Barnes (Sales team) and they are not helpful at all. We arranged a second viewing for a particular house we are interested in buying and asked for access to the loft because there were some wet patches on the ceiling. An agent came and first thing she said was that we had 10 minutes to view the house! I spend more time buying a pair of shoes...moreover, she said that there was no ladder to access the loft and the owner was not available. She *kindly* suggested to arrange another viewing and blamed her team for the mess...Unfortunately, there are not many houses in the area for sale so will have to keep using the agency :(
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