They are civil enough, but completely inflexible. It seems anything out of the mold is inacceptable. I needed to hire something in the Bicester area, but had no way to get there before the start of the tenancy. I had a relative who could go and inspect the propertybeforehand, however. They were not willing to accept this, despite me offering full payment and everything. Mr Pashmi was not willing or unable to let me talk to his manager who seem to have made the decision. Very, very poor indeed - If I would be the landlord I would be furious!