The office staff only entertained me after entertaining other customer, and out of the 3 manning the reception, all pretended to answer calls whenever I walked in. They have been holding on to and refuse to pay my deposit and extra month's rent, despite it being 3 months after I've left the UK. Only recently, they deliberately transferred only 100 GBP out of the 1000 GBP they owe me, insisting that I be charged for the bank transfer incurred. Go to another Letting agency. This one is crap.