Harringtons has been, by far, the best letting agents I have used. They are quick to respond to queries, and in their response they have always been understanding that I am a person, not an address, and that my home is my castle.
In cases such as problematic neighbours, contract renewal, loosing the first copy of my contract, expiring boilers, the builders locking me out, and in, redecorating, flooding from the flat above, confusion about washing machines, they have been approachable, efficient and personable. I cannot fault them regarding paperwork, financial transactions, being a go-between myself and the property owner, all have been excellent.
Having used agencies before where I have had to chase my own queries and been spoken to like they were grudgingly doing me a favour in returning my deposit and such. It was such a relief to be treated like a person, a person who wants to make moving as easy as possible, and have someone who will sort things that are out of a tennant\'s control. They\'ve been great.