0% lettings valuation accuracy
0% lettings fee satisfaction
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Jul 11,2013
Jul 11,2013
2
people found
this helpful
this helpful
Alexanders advertise themselves with a logo of "Exemplary standards of Service". I'm sure that the service we received is an example but not the way intended.
This rental property is still advertised as available on their web site. It was taken 5 days ago.
It took 4 phones calls leaving messages with the Tunbridge Wells branch and 2 phone calls to the main office in Sevenoaks to find this out. It seems that it would have been better to have marked it "under Offer - unavailable" in the online system as other property are.
In addition there was no apology or interest in dealing with this. What a waste of time for everyone.
I can't see a reason to deal with a company that has this attitude.
This rental property is still advertised as available on their web site. It was taken 5 days ago.
It took 4 phones calls leaving messages with the Tunbridge Wells branch and 2 phone calls to the main office in Sevenoaks to find this out. It seems that it would have been better to have marked it "under Offer - unavailable" in the online system as other property are.
In addition there was no apology or interest in dealing with this. What a waste of time for everyone.
I can't see a reason to deal with a company that has this attitude.
What agent could do to change your mind?
I suggest that you 1) mark all properties under offer as such. 2) get your staff to at least be polite and offer an apology for trouble caused.Attached Filesnbsp;
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Address
Alexanders Residential Lettings
21 Monson Road
Tunbridge Wells
Kent
TN1 1LS
01892 541803
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
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Jul 11,2013
Jul 11,2013
2
people found
this helpful
this helpful
Alexanders advertise themselves with a logo of "Exemplary standards of Service". I'm sure that the service we received is an example but not the way intended.
This rental property is still advertised as available on their web site. It was taken 5 days ago.
It took 4 ...
read full review
read full review
What agent could do to change your mind?
I suggest that you 1) mark all properties under offer as such. 2) get your staff to at least be polite and offer an apology for trouble caused.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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