From viewing the property through to leaving the property we had nothing but issues with this estate agent. When we had applied for the house we didn\'t find out whether we had been accepted or not until 2 days before our move in date, even after having chased them for information. We were under the pretence that the washing machine and dryer were inclusive in the property (after having it confirmed from the previous tenant that they would be staying with the property as well) and when we attended to sign the forms these were no where to be found. Clarke lied outright to us about this saying he had never heard about or known anything about the washing machine, but after approaching our landlord straight after he advised us that Clarke had advised him to remove the washing machine and dryer, proving him a liar.
After giving our notice (as I am expecting my first child and having to upsize) I advised that myself or my partner would like to be in the house whilst viewings are taking place due to our property still being in there, and specifically mentioned that one weekend we shall be in London so would prefer him not to show a stranger around the property whilst we are away. He threateningly argued with me over the telephone saying that my contract is a legally binding document and I should adhere to the viewing that he had booked BEFORE confirming it to be okay with us. I am aware of my rights and did not wish to give Clarke our alarm code (which he asked for) so that he could lock up our house after he conducted the viewing whilst we were away.
My partner doesn\'t have issues with Clarke in him speaking down to him as he does with me. I have found him patronising and he becomes very pushy when speaking to me. I am not unreasonable and know my rights with regards tenancy and I\'d strongly recommend not to deal with Northwood as they have proven to be nothing but pushy salesmen and liars.
What agent could do to change your mind?
The agent could have been more understanding with respect to our wishes and have been more honest at the outset.