Jul 11,2013
By: 'Very unhappy tenant'
Jul 11,2013
29 people found
this helpful
These estate agents employ a team of cowboys to carry out any repair work on their properties. They are very poor at communicating with us and we constantly have to chase them, which they don\'t like. They try and fob problems off on one another at every instance. And one agent in particular... Faig/Haig is so very rude & has absolutely no customer service. Feel that it\'s ok to leave tenants without access to water as it leaks into the lower flat and leave a tenant waiting in for said cowboys for two days. When said tenant had the audacity to find out what is going on Haig feels that he can shout at you. Never ever ever will I rent with these guys again. Also if you have a maintenance issue you cannot call them you have to email. God forbid you call to chase the request because Haig feels it\'s ok to shout at you to try and intimidate you if you\'re a woman. Stick to the bigger agents. I never leave reviews honestly this is the first I have ever left regarding anything but I don\'t ever want anyone to rent and be stuck in a contract with these guys like we are.
Was this helpful? Yes
By: Stelfort
Apr 09, 2014
Dear Adeana,

Thank your for your comment.

Please, be aware that we completely disagree with the whole content of this review. We did suggest many times that the flat below yours was managed by the 3rd party and not by this firm. It took some time to get hold of the same management company in order to investigate and rectify the source of the leak going from your rental property into below. Since, we did not have direct access into the ground floor flat we could never enter the same flat.

That is firm's policy that all maintenance issues have to be followed by email so the right maintenance man is instructed to deal with particular disrepair. You will appreciate that we are dealing with a few hundred properties on a daily basis and remember all disrepairs without accurate schedule is impossible.

We hope this incident is left beyond now since you guys have recently extended the Tenancy for the 2nd term and we now know each other better.

From our end we are happy very much to have you in one of our rental properties and we regret very much for the misunderstanding we all experienced at the start of your Tenancy.

Yours sincerely,

Stelfort Team

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