They are complete all completely rude and arrogant towards the tenants of the property which they run, and will take ages to reply to queries and sort things out with the property. Never have I seen such simple tasks been made to drag out for weeks due to their failings. They will throw all sorts of charges at you when you try and leave such as fines for writing up a new lease for the property despite giving more than the 2months notice and staying longer than the 6month term. DO NOT USE THIS COMPANY
What agent could do to change your mind?
Actually cared about helping the tenants of their property would have been a start, and having a customer friendly attitude