Everything was dealt with effectively and professionally except on the final day, contract exchange. Various requests going into our new house were not dealt with. Thought we could smell gas in the new house reported it to Church Robinson and never received a follow up. Luckily i have friends in the trade. I had to keep chasing the keys and was told that i had to be out of my old house on the day of contact exchange because new buyers wanted to move in.That placed a great deal of pressure on us; only to discover the new buyers moved in the following weekend. Quite annoyed. In my opinion it felt like once monies had been paid, it was job done and i was ignored, bit like returning faulty goods to retail shops.