Be very careful when dealing with this agent, get everything in writing check and double check. Keep all correspondence as you may need it later to prove what has been agreed. They are highly disorganised and unprofessional - get the name of one person and only deal with them as they will pass you around and deny what has been agreed with other people. Also make sure you don\'t book time off work when organising appointments with them as they are likely to cancel at the last minute.
I have used other letting agencies that are so much more efficient, it was a nightmare getting them to do the paperwork for us to move in despite the extortionate admin fees. If you are in love with the property then use the agent but be very cautious.