Our purchase was very frustrating as it seemed as if it should be very easy and straightforward (i.e. empty flat, cash buyer) but it took months to complete. Kunal was very good at keeping in touch and trying to chivvy all concerned to achieve completion. Originally it was supposed to be completed very quickly (it might have been done and dusted in six weeks or less). Our only comment would be that despite the fact we understand the property had been previously marketed, Carsons never gave us any written details (either on line or paper) of the flat, which would normally be provided.