Terrible! We had an on going noise problem with pipes above our bedroom that meant we didnt sleep properly for 7 months. These were reported, a light check done and some minor works but nothing sorted it. We were left very much to ourselves with the problem. I dont think the actual landlord had any idea of the seriousness of the problem and Berkley way were almost shielding them from the problem so they could keep receiving money. There were several emails back and forth and we were told to record it ourselves and keep a log of exactly when the noise occured....3am usually.
Eventually i reduced our rent by £400 in sheer frustration of not being taken seriously......that worked......then they threatened to take us to court.....and low and behold they managed to fix the problem 2 months before we moved out.
We had a meeting with Alex, who said we should pay back the rent we owed which then amounted to around £1000, but then after hearing how intolerable the noise and their management was told us we could keep it.
However.........................................after only being in the property 12 months, out of our £2000 deposit we received only £800...............im assuming this is where they made the rent back that i deducted!
As a warning these are the costs that you could expect after leaving a one bed flat managed by them..... £1200 for painting (we only paid £300 in end), £600 for new floor to be put down (2 scratch on wooden floor that i suspect could have been sanded out), cleaning £220 (we had throughly cleaned before we left), new frying pan £20, out going inventory £75 and small scratch to glass tv unit £50.
I would never recommend this agency ever! I had the WORST experience, causing me a lot of stress and anxiety! Not worth it.....TERRIBLE MANAGEMENT & NO PEOPLE SKILLS