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Jul 10,2013
Jul 10,2013
0
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Terrible! We had an on going noise problem with pipes above our bedroom that meant we didnt sleep properly for 7 months. These were reported, a light check done and some minor works but nothing sorted it. We were left very much to ourselves with the problem. I dont think the actual landlord had any idea of the seriousness of the problem and Berkley way were almost shielding them from the problem so they could keep receiving money. There were several emails back and forth and we were told to record it ourselves and keep a log of exactly when the noise occured....3am usually.
Eventually i reduced our rent by £400 in sheer frustration of not being taken seriously......that worked......then they threatened to take us to court.....and low and behold they managed to fix the problem 2 months before we moved out.
We had a meeting with Alex, who said we should pay back the rent we owed which then amounted to around £1000, but then after hearing how intolerable the noise and their management was told us we could keep it.
However.........................................after only being in the property 12 months, out of our £2000 deposit we received only £800...............im assuming this is where they made the rent back that i deducted!
As a warning these are the costs that you could expect after leaving a one bed flat managed by them..... £1200 for painting (we only paid £300 in end), £600 for new floor to be put down (2 scratch on wooden floor that i suspect could have been sanded out), cleaning £220 (we had throughly cleaned before we left), new frying pan £20, out going inventory £75 and small scratch to glass tv unit £50.
I would never recommend this agency ever! I had the WORST experience, causing me a lot of stress and anxiety! Not worth it.....TERRIBLE MANAGEMENT & NO PEOPLE SKILLS
Eventually i reduced our rent by £400 in sheer frustration of not being taken seriously......that worked......then they threatened to take us to court.....and low and behold they managed to fix the problem 2 months before we moved out.
We had a meeting with Alex, who said we should pay back the rent we owed which then amounted to around £1000, but then after hearing how intolerable the noise and their management was told us we could keep it.
However.........................................after only being in the property 12 months, out of our £2000 deposit we received only £800...............im assuming this is where they made the rent back that i deducted!
As a warning these are the costs that you could expect after leaving a one bed flat managed by them..... £1200 for painting (we only paid £300 in end), £600 for new floor to be put down (2 scratch on wooden floor that i suspect could have been sanded out), cleaning £220 (we had throughly cleaned before we left), new frying pan £20, out going inventory £75 and small scratch to glass tv unit £50.
I would never recommend this agency ever! I had the WORST experience, causing me a lot of stress and anxiety! Not worth it.....TERRIBLE MANAGEMENT & NO PEOPLE SKILLS
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Latest Reviews
29th Sep 2017
reviewed by 'Emily'
18th Nov 2014
reviewed by 'Lindsay'
10th Jul 2013
reviewed by 'Tenants2012'
7th May 2013
reviewed by 'berkeleywayistheworst'
Opening Hours
Address
Berkeley Way
28 Ely Place
Holburn,London
Greater London
EC1N 6TD
0207 092 8100
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £3,600 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- London
Services offered
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- Lettings
- Block Management
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- Mortgage Advice
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Sep 29,2017
Sep 29,2017
1
people found
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The worst letting agency I have ever come across in london.
Highly unprofessional in their lack of communication after we had moved out of the property. All emails to date have been in answered in queries as to when we shall be receiving our deposit ...
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Comment on agent fees
High agent fees and not sure what service we have paid for as we haven't received any service.
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Dec 29,2015
Dec 29,2015
1
people found
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Highly unprofessional and unfair letting agency for the tenants. Immediate responses/pro-activeness only if the rent is not in their account on the morning of the due date - but when trying to get ie. our deposit returned, it took 2.5 months with week long gaps ...
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Nov 18,2014
Nov 18,2014
1
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Worst real estate/ managing company in London. Sheena was the only good thing about them but she left and now Alex is making decisions that will ruin this company. Asked them to give my tenant notice- which Alex failed to do at the correct time- ...
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Oct 12,2014
Oct 12,2014
1
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5 reasons why you should NOT use Berkeley Way:
1. They'll keep your deposit
Letting agents are contractually obliged to return your deposit within 28 days. Any charge for damage to the property may be deducted and then disputed by the tenant, but the balance must be returned ...
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Feb 16, 2015
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(2)
Further to the complaint below, the deposit dispute went to arbitration under the 'MyDeposits' scheme. The arbitrator awarded the landlord over 50% of the deposit in compensation for the damages to the house. ...
Jul 10,2013
Jul 10,2013
0
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Terrible! We had an on going noise problem with pipes above our bedroom that meant we didnt sleep properly for 7 months. These were reported, a light check done and some minor works but nothing sorted it. We were left very much to ourselves with the ...
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Sep 11, 2013
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I am sorry to hear that you are unhappy with your experience with Berkeley Way. We persistently strive to resolve tenants’ issues swiftly and efficiently, and it is unfortunate that in your case, there was a latent defect in the building, which meant developers, builders and block managers needed to be involved before the matter could be resolved.
I am particularly sorry if at any point you felt that the issue was not being given our full attention, or, indeed, your landlords – ...
May 07,2013
May 07,2013
0
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Terrible is not a strong enough term for this agency. They are criminally negligent. I have had a mould issue in my flat for more than 6 months, they refuse to do anything about it.
There was also a small outstanding electric bill for the flat ...
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What agent could do to change your mind?
Their jobs.Attached Filesnbsp;
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Oct 15, 2014
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I am sorry that you had a bad experience with Berkeley Way, however there are two inaccuracies in this review that must be corrected. It is sad that we have received a poor review based on something that you thought might happen - and did not! In this instance a slow leak was causing a damp problem inside the flat, which took two contractors several months to trace. When it was clear that the problem could not be resolved, your landlord agreed to release you from the contract, and your deposit w ...
Jun 06,2012
Jun 06,2012
1
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Did not send the correct key when checking in with the inventory clerk.
Did not send the inventory check in report when asked.
Mail box key was posted so had no way of retrieving the mailbox key! Doh!
Did not send a Tenancy agreement when ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:04 PM 06/03/2014 by Alex Reeves
I am particularly sorry if at any point you felt that the issue was not being given our full attention, or, indeed, your landlords – we were all fully involved with trying to find a resolution, to the point where your landlord instructed a solicitor in order to speed up proceedings, at his own, personal cost. As you have noted, you were also given £1000 in compensation for the ongoing issue, which was agreed with yourselves at the time.
With regards to the other element of your review, Berkeley Way employ professional third-party check-out clerks to carry out check ins and outs at our properties. This allows for full transparency when it comes to charging for dilapidations. We are also members of the MyDeposits scheme, which protects tenants’ deposits and provides recourse for any tenants who are unhappy with deductions. We would urge all tenants who are unhappy with deductions to use this scheme, as we strongly believe we only make deductions which are fair and in line with government and scheme guidelines.
In conclusion, I can only apologise again if you feel that the service you received from Berkeley Way was unsatisfactory. We pride ourselves on behaving with integrity and professionalism at all times, and welcome all feedback from tenants and landlords alike. Thank you for taking time to offer feedback, it is always valuable.
Alex.