This is the worst agent you will ever come across. When we looked at the property it seemed like a nice place, we were told the previous tenants had been evicted so there was a lot of mess and rotting food left. Kevin assured us that all of this would be removed before we moved in. It was not, in fact the place could only be described as a hygiene hazard and very little of the house was in working order. - there was even a biological waste bag left in one of the rooms.
When we contacted burwood they were extremely rude and told us that there was nothing that could be done now that we had moved in and paid our deposit. we then confronted them in their office and they said they would send round a cleaner to remove the previous tenants waste (although most of this had already been done by us).
I have worked as a professional cleaner and the clean they did was a joke. Yet they insist that their light dusting and mopping the floors was the equivalent to the house being spotless.
They now are now trying to go after our deposits upon leaving despite the house being in a far better state than when we moved in. Their evidence is simply fabricated. -
This was just one of many issues that this agency has caused us. - others include losing our bank account details, accusing us of not paying rent (they had neglected to view the first payment we made) and failure to address any other concerns we had with the house.
I am writing this review to seriously discourage any one from renting with this agency. In addition to this review i have seen many others which give examples of the gross misconduct this agency implements as it \'business strategy\'