Jul 09,2013
By: 'Rob'
Jul 09,2013
5 people found
this helpful
We found a property to rent with LD Property management. Our deposit was accepted and all was going well until charges for referencing on top of admin fees were requested. This was not made clear at the start. We questioned the extra charges and stated admin fees should cover it. The company then pulled the flat from under us stating the landlord did not want people like us in the property!!!! A day later the flat was advertised at an increased monthly rate! Thankfully our deposit was returned. The service received was shocking and I would not recommend using this agency. If you do, make sure the tenency is signed before you hand in any notice periods or commit to moving!!!
What agent could do to change your mind?
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By: John
Oct 08, 2013
I would like to clarify that we always disclose our fees when conducting a viewing of a property and issue a helpful information sheet disclosing all of our possible fees and charges before entering into a contract. Unfortunately, we do not know what other Letting Agents charge when giving a reference and that is what happened here, as the prospective tenants refused to pay the fee by their previous Letting Agents we could not complete the referencing, therefore, we had to re-market the property. The Holding Fee of £300 was returned in full with no deductions.

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