Balgores Property Group
Balgores Romford Lettings, Romford, RM1
4.6/5, 82 reviews
93% recommended
100% sales valuation accuracy
100% sales fee satisfaction
88% lettings valuation accuracy
86% lettings fee satisfaction



Property Features


“Due to working overseas I paid £100 per month for full ......”

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Jun 07,2013
Minithumbdown
By: 'John'
Jun 07,2013
4 people found
this helpful
Due to working overseas I paid £100 per month for full management of the property. The property was not managed as when repairs were paid to be carried out work by contractors was not checked and just paid on their assurance. I paid a lot of money for repairs only to find substandard work carried out by contractors. Was never able to get hold of Gail as she would only respond eventually via email. She seems to work away from her office a lot despite being the lettings manager. This agency took a tenant on and failed to do any basic checks such as obtain a reference and as a result I found myself having to take the tenant to court due to £3,500 in unpaid rent. I had to pay £200 for new carpet due to a leaking roof which was patched rather than re-felted which is what I paid for. This resulted in severe water damage to the property.

I would not recommend this letting agent to anyone if you wish to have your property managed in a professional manner. They charge me £100 for rent collection despite me having to pay £500 to take the tenants to court and have them evicted. They are very quick to take your money but don't do enough to collect your rent or check up on the condition and general repair of your property.

This letting agents found me three tenants within a two and a half year period and one stayed for a week so I was out of pocket, the second left the property in an awful mess which required £600 of work to rectify. I was unable to claim this back from the tenants deposit as the agent did not complete a satisfactory checking out inspection at the end of the tenancy. And the last tenants had no reference but yet they were still accepted which as the agents managed the house shouldn't have allowed to happen. As a result the rent was paid for six months then the tenants stopped paying and had to be taken to court.

My advise is to steer clear of this lot.
What agent could do to change your mind?
1) Answered calls 2) Completed satisfactory checks on tenants 3) Ensured repairs on properties over ‚£150 and inspected and completed correctly 4) Offer better help and advice when dealing with tenants who fail to pay rent 5
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Opening Hours
Address

Balgores Property Group
3 Old Mill Parade, Victoria Road
Romford
Essex
RM1 2HS
01708 755508

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £248,000 £340,000
Lettings 88% 86% £675 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
31 1 36 3 4 0 1 0 4 2
Areas covered
  • RM1
  • Romford
  • RM2
  • Dagenham
  • RM3
  • Collier Row
  • RM4
  • RM5
  • RM6
  • RM7
  • RM8
  • RM9
  • RM10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Latest Properties

No Properties

“Good job...”

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Nov 08,2023
Minithumbup
Mark
By: 'Olubunmi Olusegun'
Nov 08,2023
0 people found
this helpful
The transition was good and hassle-free. He made everything easy for us...
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“We just got our property through Balgores pro......”

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Oct 30,2022
Minithumbup
Mark
By: 'EK'
Oct 30,2022
0 people found
this helpful
We just got our property through Balgores property group and we got exceptional service from Mark Claxton who provided all the needed support and made the whole process completely stress free. Thank you very much!...
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“Unfortunately I had a terrible experience wit......”

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Sep 15,2021
Minithumbdown
By: 'Very dissatisfied customer'
Sep 15,2021
0 people found
this helpful
Unfortunately I had a terrible experience with the lettings consultant Luisa Taviani. Who upon meeting me face to face was very unfriendly and unreceptive. I could tell she was not interested in showing me the property or answering my questions and I felt very rushed ...
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“They do not deserve this star either. The wor......”

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Nov 16,2020
Minithumbdown
Tony
By: 'Ileana'
Nov 16,2020
0 people found
this helpful
They do not deserve this star either. The worst agency, and the worst services on the letting market. We have dealt with Toni Jones, and another lady Katrina, I think it's her name, to rent the property in RM2 area. When we saw the property ...
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“I like many others don't like estate agents, ......”

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Oct 15,2019
Minithumbup
Charisse
By: 'Peter'
Oct 15,2019
0 people found
this helpful
I like many others don't like estate agents, coming from the East End of London, there are/have been so many horror stories. I sold my house and needed a place to rent, I tried Balgores due to their good on-line reports/ratings. I dealt ...
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“My whole experience with Balgores was pleasan......”

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Aug 31,2019
Minithumbup
By: 'Fatjona'
Aug 31,2019
0 people found
this helpful
My whole experience with Balgores was pleasant and easy . I dealt with Toni and she was amazing she answered and replied to all my questions and concerns , everything went smoothly starting with viewing and finishing of with the contact that was done online which made ...
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“A company that genuinely cares about the tena......”

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Jul 27,2019
Minithumbup
Tony
By: 'Folashade'
Jul 27,2019
0 people found
this helpful
A company that genuinely cares about the tenants with a response time that is just wonderful. Tony has demonstrated a high level of professionalism coupled with warm empathy - a rare combination....
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“Five star...”

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Apr 15,2019
Minithumbup
By: 'Gina'
Apr 15,2019
0 people found
this helpful
Highly recommend matt and his team,very polite and helpful, sold my house within 3weeks many thanks to the wonderful team...
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Comment on agent fees
Good
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“Very helpful...”

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Mar 12,2019
Minithumbup
By: 'Marie'
Mar 12,2019
0 people found
this helpful
My experience has been very pleasant with this estate agent. Ryan and Louise were very helpful, informative and professional. All calls were answered and all queries delt with quickly. I would recommend them again....
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Comment on agent fees
Good
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“Fantastic Service...”

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Jan 13,2019
Minithumbup
By: 'Lorraine'
Jan 13,2019
0 people found
this helpful
Balgores was the first Estate Agents we contacted. They had recently sold a family members property so seemed the obvious choice. Jack came round to see us and was very polite and professional. He gave us some very good advice and my house was on ...
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Comment on agent fees
Estate agent fees are expensive but I feel that Balgores did a first class job.
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“Excellent service, sold our property within 24hrsAnd kept us informed ......”

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Dec 02,2016
Minithumbup
By: 'Andy'
Dec 02,2016
0 people found
this helpful
Excellent service, sold our property within 24hrs And kept us informed of any changes. Our move to Norfolk has gone through smoothly....
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Comment on agent fees
A bit pricey but in keeping with other agents.
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“I can't praise Jack Clarke enough the way he has ......”

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Jul 28,2016
Minithumbup
By: 'Jim'
Jul 28,2016
0 people found
this helpful
I can't praise Jack Clarke enough the way he has taken me through this process to completion. He has helped me every step of the way. This has been a life changing process whereby I am about to start a new life in a different ...
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Comment on agent fees
Good
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“Danny dealt with this sale in a very professional and ......”

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Dec 16,2015
Minithumbup
By: 'Tom'
Dec 16,2015
1 people found
this helpful
Danny dealt with this sale in a very professional and enthusiastic manner. He kept me informed in great detail with the progress of the sale and used his extensive expertise to advise me regarding the transaction. He is courteous, polite and most definitely businesslike in ...
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“Danny Woodhouse was polite,friendly, professional and an enthusiastic property ......”

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Aug 15,2015
Minithumbup
By: 'Darren'
Aug 15,2015
1 people found
this helpful
Danny Woodhouse was polite,friendly, professional and an enthusiastic property consultant. He appeared hard working and committed to his job....
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“Linval has been pleasant, friendly and helpful throughout. He has ......”

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Jan 11,2015
Minithumbup
By: 'Chris'
Jan 11,2015
0 people found
this helpful
Linval has been pleasant, friendly and helpful throughout. He has informed me of updates etc. Overall a good experience and feel happy that we shall have a reliable source if we have any issues with the property in the future....
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Comment on agent fees
The fees are quite expensive compared to what we paid with our previous agents.
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“Very good service, sent all the correct documents and kept ......”

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Oct 27,2014
Minithumbup
By: 'Gary'
Oct 27,2014
0 people found
this helpful
Very good service, sent all the correct documents and kept in constant contact with me during the process. Moved in on the date agreed with no complications. Thanks...
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Comment on agent fees
Only criticism was I was not informed upfront on viewing property about fees and how much they would be.
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“I met Linwal when he brought prospective Tenanants to the ......”

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Oct 08,2014
Minithumbup
By: 'Francis-Xavier'
Oct 08,2014
0 people found
this helpful
I met Linwal when he brought prospective Tenanants to the property. Instead of making comments he asked us if we are planning to upgrade the Bathroom and if we have any plans to decorate the house. When Gloriya answered no he did not make any ...
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Comment on agent fees
Fees for the Inventory is worthwile Fees for the Management Service is reasonable
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“Very good service. Efficient and very quick to find a ......”

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Oct 08,2014
Minithumbup
By: 'Alicia'
Oct 08,2014
0 people found
this helpful
Very good service. Efficient and very quick to find a tenant. Easy to reach/, providing knowledge, advice and support on the market and steps to complete the letting process....
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By: Lin
Oct 08, 2014
View all comments (1)
Both Rob and I (Linval) were glad to be of assistance. ...

“I have bought through Balgores originally and have been letting ......”

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Oct 02,2014
Minithumbup
By: 'Danny'
Oct 02,2014
0 people found
this helpful
I have bought through Balgores originally and have been letting through Balgores now for just under 6 years. They have been a good solid agency who have always been at the end of the phone when needed to help and resolve issues. I would have no ...
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“Was extremely helpful throughout the whole process, kept us informed ......”

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Sep 30,2014
Minithumbup
By: 'Adem'
Sep 30,2014
0 people found
this helpful
Was extremely helpful throughout the whole process, kept us informed and up to date at all times. Even gave me a lift back to romford station after the first viewing! Very friendly and charming. Overall, a great asset to your team. Thank you very much!...
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Comment on agent fees
First time renter, I understand that fees are quite pricey at most estate agents. Doesn't mean I have to be happy about it!
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“Linval made the process as easy as possible, was an ......”

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Sep 30,2014
Minithumbup
By: 'Clive'
Sep 30,2014
0 people found
this helpful
Linval made the process as easy as possible, was an absolute delight dealing with him. I will definitely recommend your branch and Linval to friends moving to the area....
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“Lin was very helpful and made shre i got moved ......”

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Sep 19,2014
Minithumbup
By: 'Kayode'
Sep 19,2014
0 people found
this helpful
Lin was very helpful and made shre i got moved into the property as quickly as possible. Even when there were some issues with rent4sure, Lin made himself abailable to me even long after office hours to make sure i have the right information ...
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“Excellent communication and updates from Linval. I acted as a ......”

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Sep 14,2014
Minithumbup
By: 'vicky'
Sep 14,2014
0 people found
this helpful
Excellent communication and updates from Linval. I acted as a guarantor for a tenant. he got the requirements, excellent comms, with the whole process done within 48 hours. Highly recommended....
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“I had been to a couple of property agents before ......”

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Sep 12,2014
Minithumbup
By: 'Doreen'
Sep 12,2014
1 people found
this helpful
I had been to a couple of property agents before coming to Balgores but turned down most of their houses due to poor customer service. It's my first time yo use Balgores lettings and I must say I was very impressed. Mr Linval Williams was ...
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“The team at Balgores Romford endeavour to provide a fair & ......”

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Sep 11,2014
Minithumbup
By: 'Carol'
Sep 11,2014
0 people found
this helpful
The team at Balgores Romford endeavour to provide a fair & objective liaison between parties; eg landlord & tenant. Have particularly been impressed by the efforts of Tracy Joel & Gail Wright. I only want to provide fair & an equable situation, where both clients; Landperson or Tenant are ...
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Comment on agent fees
Try to give value for money; ie. not necessarily cheapest.
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“They been looking after this place for more than 5 years. ......”

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Sep 10,2014
Minithumbup
By: 'fredy'
Sep 10,2014
0 people found
this helpful
They been looking after this place for more than 5 years. And they visit the house on regular basis to check and provide to me the conditions of the property....
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“I have always received excellent service in the five years ......”

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Sep 06,2014
Minithumbup
By: 'Alison'
Sep 06,2014
0 people found
this helpful
I have always received excellent service in the five years I have used balgores paticually from Gail who has always been mist helpful....
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Comment on agent fees
Do not think I should ave to pay for a new contract on a yearly basis
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“Both Linval and Rob at Balgores where very confident they ......”

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Aug 22,2014
Minithumbup
Rob
By: 'Simon'
Aug 22,2014
0 people found
this helpful
Both Linval and Rob at Balgores where very confident they would find a new tenant for a propert I own and they found someone within a fortnight and the tenant has moved in by a week of the previous tenants leaving. Really pleased with the ...
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“Linval was very helpful, especially as we were away on ......”

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Aug 22,2014
Minithumbup
By: 'Jo'
Aug 22,2014
0 people found
this helpful
Linval was very helpful, especially as we were away on holiday while trying to complete our agreement. On our return he was able to meet with us to complete everything quickly so we were able to begin our move....
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“Linval was prompt at contacting the landlady, then getting back ......”

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Aug 21,2014
Minithumbup
By: 'Richard'
Aug 21,2014
0 people found
this helpful
Linval was prompt at contacting the landlady, then getting back to us as regards certain items in the property such as there being no shower when we looked round it. The bathroom was still being finished and the shower was installed after our viewing. Also, ...
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Staff picture Rob
(16)
Staff picture Daniel
(1)
No image available Ellena
No image available Bobby
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Obviously we hope that you will never have cause to complain but it is here just in case. The level of our service should always be professional and anything we say we will do we realise it is important that we do. Should we fail in any level of our service then please let us know so that we can put it right.

In the first case please refer any complaint to our Lettings Director, Howard Lester either by email on [email protected] or by post to Balgores Lettings, 63 Station Road, Upminster, RM14 2SU.

In the event that your complaint is still not resolved to your satisfaction then please feel free to write to
Mr. Martin Gibbon at Balgores Property Services, 63 Station Road, Upminster, RM14 2SU or email [email protected]

Any complaints will be treated with great importance and will be handled with the utmost urgency.

If you are still not satisfied with our response then we are members The Property Ombudsman and they can be contacted at:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Telephone: 01722 333306
Facsimile: 01722 332296
Website: www.tpos.co.uk
E-Mail: [email protected]
Last updated at 5:04 PM 04/08/2017 by allAgents

Awards won by Balgores Property Group, Romford RM1 2HS



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