¢â‚¬Â¢ Extremely high admin fee's with no real sign of getting the service you are paying for.
¢â‚¬Â¢ Told on the day of moving in that I had to take out insurance, or I could not move in. This was the first time I had heard about that having insurance was a pre-requirestie before moving in. And because this was sprung upon me the only insurance that I could take out at short notice was through a company which Mann's deals with, and therefore must be getting a kick back from.
¢â‚¬Â¢ When I took out the insurance, it was told a price, then I got a letter from a third party of creditors saying it was going to be higher due in interest. This was not explained in any way when I took this out with the agent, they said it was just pay monthly.
¢â‚¬Â¢ Very unorganised; contract was not ready on time, and after they said they would phone me to arrange a date to meet at the property to go through inventory, I heard nothing so had to frantically phone up on the Saturday before to try and chase them up.
¢â‚¬Â¢ The agent said they had to phone there letting manager so would call me back, I heard nothing for a good few hours so phoned them back ( as I was worried they only was working a half day on Saturdays), to be told by a different agent that it has been mentioned to her but not dealt with yet.
I previously held Iconn as the worst agent but now Mann's has jumped to the top of the list, I would avoid them at all cost.
What agent could do to change your mind?
Better service, train your staff properly and get rid of any team member who is obviously incompetent. Stop charging stupidly high admin fees when I had found out by other agents (from where I come from) that the costs are a fraction of the price.