Took 6 weeks for us to get the tenancy agreement sent out, then they blamed us for the late payment of rent.
There were many things wrong with the flat including damp, which they ignored.
They gave my partner 6 days notice to move out when she was 3 months pregnant and has a 2 year old.
When a reference was sent off, they lied, saying the place was left a mess, when infact it was cleaner than when we moved in. And also said that my partner was not on the tenancy, which she was.
They also blamed the late payment on us, when they took longer than normal to get the tenancy to us.
Do not go with these unless you are desperate and like headaches and to get messed about.
If you need evidence of any of this, we have the paperwork, the emails and even paperwork stored with a solicitor.