They make your lives hell! Said house would be professionally cleaned before we moved in - it wasn't and was filthy - when we complained they sent a handyman round to 'give it a bit of a polish'. Claimed they did not know it hadn't been cleaned even though inventory mentions the words dirty/very dirty/cobwebs at least 50 times! Made verbal agreements with us that they are now denying which has left us with a sofa waiting to be delivered and the landlord won't remove his sofa cos Andrews 'forgot' to tell him we asked for this when we started renting.
My advice - never use this company - if you must use them though get everything in writing - down to the last detail - they will lie compulsively and make you feel like you are at fault. Wish we had never come across them - rude, unprofessional and down-right vindictive!