Luff Associates Ltd
Camberley, GU16
4/5, 67 reviews
76% recommended
88% lettings valuation accuracy
87% lettings fee satisfaction

“We have recently moved out of a property that was ......”

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Aug 11,2010
Minithumbdown
By: 'Emma'
Aug 11,2010
9 people found
this helpful
We have recently moved out of a property that was managed by Luffs and to say we had a bad experience with them would be an understatement! Throughout the tennancy we had numerous problems with just a few to list number one being we had a leak in the roof which one night laying in bed i started to feel drops of water on my head, so I called luffs on there emergency number to be told to move the bed out the way and they would deal with it once they had spoken to the landlady. The problem was never fixed properly and we had to wait a week for someone to come out! Second problem in one of our bathrooms we had a toilet that once flushed it would backwash all the dirt, when we moved out they are trying to charge us for it even though we had informed them of this problem two months into an 18 month contract!
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Opening Hours
Address

Luff Associates Ltd
1-3 Guildford Road
Frimley Green,Camberley
Surrey
GU16 6NL
01252 834949

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 88% 87% £675 £2,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
18 1 32 11 0 0 0 0 1 4
Areas covered
  • GU15
  • GU14
  • GU16
  • GU12
  • GU17
  • GU21
  • GU18
  • GU19
  • GU20
  • GU46
  • GU47
  • GU51
  • GU52
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA DPS TDS
Latest Properties

No Properties

“Luff Associates has been my letting agents si......”

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Dec 11,2019
Minithumbup
By: 'Dennis George Lawrence'
Dec 11,2019
0 people found
this helpful
Luff Associates has been my letting agents since 2015, and I have always found the staff very helpful and efficient. Rent has always been collected on time, and the relevant documents forwarded to me promptly. In addition, when the tenant has complained of a problem, this ...
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“Brilliant...”

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Dec 10,2019
Minithumbup
By: 'kath Conway'
Dec 10,2019
0 people found
this helpful
Excellent service from these guys . Had the pleasure of dealing with Jasmine today who was friendly and had a very minor issue sorted within an hour ! I have rented for 2 years through Luff and cant recommended them enough...
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“I am generally happy with the service from Lu......”

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Dec 10,2019
Minithumbup
By: 'C F Jennings'
Dec 10,2019
0 people found
this helpful
I am generally happy with the service from Luffs. They communicate well in a timely fashion. On occasion contractors can sometimes take more time than expected to get the job done. I would recommend Luffs to manage property....
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“Tenants/landlords avoid Luff Camberley...”

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Jan 03,2019
Minithumbdown
By: 'mylittlepony'
Jan 03,2019
7 people found
this helpful
Luff lettings camberley gave me post traumatic stress disorder. My experience with them managing property I rented has been the worst nightmare of my life. by far the worst company to deal with!! They are rude and unprofessional and even lied. For anyone thinking of ...
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Comment on agent fees
Extortionate
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By: A.O
May 20, 2019
View all comments (1)
Wish I had seen this review before signing up for the worst tenancy experience of my life so far ...

“Helpful...”

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May 28,2018
Minithumbup
By: 'Vicky'
May 28,2018
0 people found
this helpful
Nikola has gone above and beyond her role in helping us out with a difficult tenant. I cannot thank her enough for her knowledge & patience. Definitely the best agent to deal with at Luff....
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“great service...”

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May 24,2018
Minithumbup
By: 'Mike Carr'
May 24,2018
0 people found
this helpful
Toby has been my contact at Luffs for my last 2 rental and has always given a top rate service with nothing ever being too much trouble. I can only say thank you for a trouble free last 5 years renting....
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Comment on agent fees
just right
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“Great service from Dawn, Denise and Mary. If we ever ......”

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Jan 26,2018
Minithumbup
By: 'Mr and Mrs Ward'
Jan 26,2018
1 people found
this helpful
Great service from Dawn, Denise and Mary. If we ever needed anything fixed or sorted they'd do it for us straight away. Very fast at responding and always helpful. We are really pleased with the service we've received over the last 2 and a half years. ...
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“I have been with this agency for the last 4 years.......”

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Jan 16,2018
Minithumbup
By: 'Niki'
Jan 16,2018
0 people found
this helpful
I have been with this agency for the last 4 years. They were always helpful and patient with any of my concern. If I had problems with the place they acted on it strait away. They quite flexible and they do everything from the big book. ...
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Comment on agent fees
No one likes agent`s fees. :(
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“I was always treated with a friendly manner and any ......”

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Nov 21,2017
Minithumbup
By: 'GWLee'
Nov 21,2017
0 people found
this helpful
I was always treated with a friendly manner and any queries I had were resolved very quickly. Any requests for maintenance were followed through rapidly and with minimal disruption....
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Comment on agent fees
I thought the charge for extending a lease was a little high but overall ok.
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“I am very happy and satisfied with the services I ......”

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Aug 24,2017
Minithumbup
By: 'Abhishek'
Aug 24,2017
0 people found
this helpful
I am very happy and satisfied with the services I have experienced from Luff associated especially with Dawn. She handle things very professionally and with patient even which seems very complicated in nature. I will be using the services of Luff in future if needed ...
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Comment on agent fees
Good
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“Nikola is absolutely fantastic. It is the first time I ......”

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May 17,2017
Minithumbup
By: 'Ella Wilson'
May 17,2017
0 people found
this helpful
Nikola is absolutely fantastic. It is the first time I have dealt with her and I can honestly say, her customer service and efficiency is brilliant. Living in a furnished property, it was requested I had a new sofa. Nikola arranged this and it proved ...
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Comment on agent fees
Not applicable
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“I have recently had the pleasure of renting a property ......”

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Apr 13,2017
Minithumbup
By: 'GARY'
Apr 13,2017
0 people found
this helpful
I have recently had the pleasure of renting a property through Luff in Camberley and I must say I am extremely impressed with the customer service and attention provided by each and everyone of the staff they are a credit to their industry and I ...
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Comment on agent fees
Fees are good not overpriced.
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“Luff Associates have recently let my property and I have ......”

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Dec 10,2016
Minithumbup
By: 'Jacky Cruickshank'
Dec 10,2016
1 people found
this helpful
Luff Associates have recently let my property and I have been delighted with their professionalism, assistance and expertise. They are a very friendly, helpful and hardworking Agency and I would highly recommed them to both Landlords and Tenants....
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Comment on agent fees
Good
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“A friendly, kind and helpful lettings team. Any issues were ......”

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Jul 13,2016
Minithumbup
By: 'Katie'
Jul 13,2016
1 people found
this helpful
A friendly, kind and helpful lettings team. Any issues were always dealt with so quickly and it never felt as though the landlords were favoured more than myself (the tenant) as friends have told me they've experienced with other agencies before. Thanks for being so ...
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Comment on agent fees
Very reaasonable
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“It has been a pleasure to deal with Luffs, their ......”

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Jul 05,2016
Minithumbup
By: 'David'
Jul 05,2016
1 people found
this helpful
It has been a pleasure to deal with Luffs, their administration and responsiveness has been first rate; I also appreciate the care and attention they have shown in assiduously checking on the flat's condition as part of their responsibilities to the owner. I shall be ...
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Comment on agent fees
Most reasonable
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“Staff were very condescending and simply wanted to avoid solving ......”

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Jun 20,2016
Minithumbdown
By: 'Peter'
Jun 20,2016
5 people found
this helpful
Staff were very condescending and simply wanted to avoid solving problems if functional issues were found with the property; the highlight being the 4 week tug of war I had to get them to send someone just to look at the fridge/freezer which was non ...
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By: Becky Winn
Jun 20, 2016
View all comments (1)
Dear 'Peter', We are very sorry to hear you have felt you did not receive a resolution to the particular maintenance issue in the time frame you would have liked. Your landlord had checked that all facilities within the property were working before your tenancy began and was therefore keen for you to try certain trouble-shooting measures, before engaging the services of a contractor. Your landlord provided a brand new fridge/freezer and on a separate occasion, an engineer when you had an issu ...

“I am really happy of this agency. For a year, ......”

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Jun 13,2016
Minithumbup
By: '54 Brand'
Jun 13,2016
2 people found
this helpful
I am really happy of this agency. For a year, always had personal attention to all of my problems and questions. Very fast response. No base with other agencies in my area. They took care of everything in my check in to my check out....
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Comment on agent fees
The middle range. Good
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“I am with this agent for close to 2 years and ......”

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May 23,2016
Minithumbup
By: 'Mr & Mrs Maganti'
May 23,2016
1 people found
this helpful
I am with this agent for close to 2 years and they have provide the best services. Always prompt in any reply either on email or phone and addressed any little issue with detail to attention and resolved it instantly....
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Comment on agent fees
Good
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“My overall experience with luff has been out standing - ......”

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Mar 16,2016
Minithumbup
By: 'Heidi Stevens'
Mar 16,2016
1 people found
this helpful
My overall experience with luff has been out standing - I would highly recommend them :) and would be sad to not be dealing with them Thanks to them all Love Heidi x...
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“Both these members of staff have been very helpful in ......”

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Mar 09,2016
Minithumbup
By: 'Mike carr'
Mar 09,2016
3 people found
this helpful
Both these members of staff have been very helpful in all maters that I have had with Luffs credit to the company...
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Comment on agent fees
Very good
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“Luff is very professional and kind. They are always ready ......”

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Mar 08,2016
Minithumbup
By: 'Luff Associates'
Mar 08,2016
3 people found
this helpful
Luff is very professional and kind. They are always ready to assist us . All the staff are helpful. Good service!!...
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Comment on agent fees
good
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“Lived in more than 2 years in rented property managed by ......”

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Dec 05,2015
Minithumbup
By: 'raghu'
Dec 05,2015
2 people found
this helpful
Lived in more than 2 years in rented property managed by Luff Associates. Prompt responses and support. Friendly responses and tried to the best. Any issues related to Plumbing, heating etc has been well handled promptly. Becky was very quick in mail replies or call returns ...
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“My Relationship with LUFF started 2.5 years back. I have changed ......”

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Oct 29,2015
Minithumbup
By: 'Hari Kumar Ramachandran'
Oct 29,2015
2 people found
this helpful
My Relationship with LUFF started 2.5 years back. I have changed multiple employers during this period in Farnborough, but i never faced any difficulty in changing the rental contracts or any amendments to the contracts. LUFF though they are in to real estate, they understand the ...
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Comment on agent fees
though this is fully furnished spacious pent house with superb view, this can be easily rent out for 1100 pounds in market. But due to the long relationship LUFF retained me at 895 pounds from past 3 years.
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“This has been my first dealing with Luff and I ......”

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Oct 06,2015
Minithumbup
By: 'Sue Cooke'
Oct 06,2015
2 people found
this helpful
This has been my first dealing with Luff and I am pleased to say I have been very happy with the service. I found both Becky and Dawn in particular very helpful and a pleasure to deal with. As always when renting things go wrong ...
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“I rented 42 Vesey Close , Farnborough , GU148UT (may2009-may2013) and 3 ......”

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Oct 05,2015
Minithumbup
By: 'Renju Mohan/ Lina Sam'
Oct 05,2015
2 people found
this helpful
I rented 42 Vesey Close , Farnborough , GU148UT (may2009-may2013) and 3 Old Dairy Close, Fleet, GU513SJ(May2013- September 2015), via Luff Associates. The experience was Brilliant. Most of my friends/colleagues had issues with their agents one way or the other, whilst I never had ...
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“Having dealt with a problematic landlord during the almost eight ......”

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Jul 21,2015
Minithumbup
By: 'Charlotte'
Jul 21,2015
2 people found
this helpful
Having dealt with a problematic landlord during the almost eight years of our tenancy, we received professional and very kind help from Luff when ending the tenancy and leaving the property. During the years in the property Luff were always fair and kind....
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Comment on agent fees
The fees regarding renewing the contract and check in/out fees are way too high when you are paying a high rent as well.
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“Luff Associate have been handling one or our properties for ......”

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Jun 23,2015
Minithumbup
By: 'APM'
Jun 23,2015
2 people found
this helpful
Luff Associate have been handling one or our properties for over 5 years now. They have always been helpful, transparent and prompt in our dealing with. There communication is excellent. Recently we had a major leak at our property and a very frustrating Insurance company causing ...
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“I was a tenant for two years and had a ......”

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Jun 05,2015
Minithumbup
By: 'R Mitchell'
Jun 05,2015
2 people found
this helpful
I was a tenant for two years and had a myriad of issues, mostly small, and I can honestly say there wasn't a single thing that Luffs could've done for me that they didn't do. They were friendly, approachable, understanding and most importantly professional in ...
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“Toby and the team at Luff were very helpful and ......”

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May 19,2015
Minithumbup
By: 'soulsista14'
May 19,2015
2 people found
this helpful
Toby and the team at Luff were very helpful and made the rental process stress free, the staff who dealt with our application and contracts were very professional and every enquiry was always followed up by a call and an email. Thank Luff for making ...
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Comment on agent fees
reasonable
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“Luff Associates managed the letting of my property for close ......”

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May 18,2015
Minithumbup
By: 'Ian Buchan'
May 18,2015
2 people found
this helpful
Luff Associates managed the letting of my property for close to 10 years while I was overseas. Over the years I dealt with a number of different people at Luff but their service levels were always very good and they dealt proactively with a number of ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:22 AM 25/09/2018 by Toby

Awards won by Luff Associates Ltd, Camberley GU16 6NL


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