In fact no one responed within the 2 days. The only administrator was trying to help. But between 9 staff as he said in a branch no one was free to call back. I chased the for 2 days just out of curiousity.
The most horrible thing in business (I am a owner of a business myself) is to give empty promisses. In fact just to talk with no subsence and actions behind it.
Do I hate Foxtons after that? -No. I ignore them