I was appalled at the 2 members of the Franklin Cole letting agency and how they carry out their services. First of all they were rude to my guarantors, when they called them to make enquiries.then they graciously ommitted vital information about the house we were looking to let, which led us to making decisions and paying the holding fees without full information. when i called to discuss it with them, they yelled, got rude and extremely defensive and all but called me a liar. When i got to their office, they were unproffesional, dishonest and disorganised, they could not even remember details about how they communicated with us prior to the incident.
So sad and disappointing. i strongly discourage the use of this agency.