100% lettings valuation accuracy
99% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Jul 04,2013
Jul 04,2013
1
people found
this helpful
this helpful
Guys be careful with this agency, they treat you wonderful and say they will help you with everything when you go there first time.
After you rent!, forget about that!
We moved to a house, I think was refurbished 50 years ago, but anyway, heating wasn't working properly and house was extremely cold, we complained hundred times, they just said, bleed the radiators!.
Things were fixed nearly with cellotape, very low standard. Never seen something like that in my live!
Forget about health and safety.
House was not professionally clean when we move in and we complaint about it, rubbish all over the garden. They just said to pick it up put it in bags for the local council to pick up!
They take so much time to answer that you get annoyed to see all that mess and clean it yourself.
They say they are going to send a contractor to check the problem, I spent whole day at home and they never came, but they say they did.
We move out, thanks God! and now they are charging us so much money to clean the place to a "professional standard" ( they have bad memory ) so professional standard doesn't mean the same for them when you move in and when you move out.
They don't take into account all the extra cleaning we had to do when we move in which they didn't care about.
This agency is all about spending very little money and charges you a lot, sending contractors who don't appear, fixing things with cellotape and very low standards, and when you move out, take as much money from you as they can.
After you rent!, forget about that!
We moved to a house, I think was refurbished 50 years ago, but anyway, heating wasn't working properly and house was extremely cold, we complained hundred times, they just said, bleed the radiators!.
Things were fixed nearly with cellotape, very low standard. Never seen something like that in my live!
Forget about health and safety.
House was not professionally clean when we move in and we complaint about it, rubbish all over the garden. They just said to pick it up put it in bags for the local council to pick up!
They take so much time to answer that you get annoyed to see all that mess and clean it yourself.
They say they are going to send a contractor to check the problem, I spent whole day at home and they never came, but they say they did.
We move out, thanks God! and now they are charging us so much money to clean the place to a "professional standard" ( they have bad memory ) so professional standard doesn't mean the same for them when you move in and when you move out.
They don't take into account all the extra cleaning we had to do when we move in which they didn't care about.
This agency is all about spending very little money and charges you a lot, sending contractors who don't appear, fixing things with cellotape and very low standards, and when you move out, take as much money from you as they can.
What agent could do to change your mind?
They could have taken into account the real state of the property when we move in and not only that but how they managed it. Specially the problem with the heating, they ignored our pleas to fix the problem, and ignored or leave it to us the extra cleaning we need to do at the beginning of our tenancy, not only that but now they want to charge for a professional standard. Why the standard doesn't mean the same when we move in?, even when the property is falling to pieces. Why we were asked to clean the garden ourselves? No common sense whatsoever.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
30th Aug 2021
reviewed by '.Flat letting'
4th Jul 2013
reviewed by 'Never'
23rd Feb 2013
reviewed by 'Christina'
Opening Hours
Address
Palace Gate Lettings
1 The Polygon
Clapham,London
Greater London
SW4 0JG
020 7720 5588
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £1,650 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 30,2021
Aug 30,2021
0
people found
this helpful
this helpful
We had a flat which was let through a large and so called reputable agent, but found the service unreliable and very impersonal. So we came to Palace Gate on the recommendation of a friend. That was over 10 years ago and I have nothing but ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31, 2021
View all comments
(1)
Thank you you very much for the amazing review and for your kind words. It's very much appreciated by us all.
It's been an absolute pleasure helping you over the years and we all wish you all the very best for the future.
Thank you. ...
Jul 04,2013
Jul 04,2013
1
people found
this helpful
this helpful
Guys be careful with this agency, they treat you wonderful and say they will help you with everything when you go there first time.
After you rent!, forget about that!
We moved to a house, I think was refurbished 50 years ago, but anyway, heating wasn't ...
read full review
read full review
What agent could do to change your mind?
They could have taken into account the real state of the property when we move in and not only that but how they managed it. Specially the problem with the heating, they ignored our pleas to fix the problem, and ignored or leave it to us the extra cleaning we need to do at the beginning of our tenancy, not only that but now they want to charge for a professional standard. Why the standard doesn't mean the same when we move in?, even when the property is falling to pieces. Why we were asked to clean the garden ourselves? No common sense whatsoever.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Feb 23,2013
Feb 23,2013
1
people found
this helpful
this helpful
All in all, our experience with Palace Gates (specifically their Clapham Common office) was exceptional, as exceptional it can get when renting. We lived in one of their properties in Clapham Common for 3 years, and only moved out because we moved to the USA, otherwise ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
