Jul 04,2013
By: 'Never again'
Jul 04,2013
1 people found
this helpful
Guys be careful with this agency, they treat you wonderful and say they will help you with everything when you go there first time.

After you rent!, forget about that!

We moved to a house, I think was refurbished 50 years ago, but anyway, heating wasn\'t working properly and house was extremely cold, we complained hundred times, they just said, bleed the radiators!.
Things were fixed nearly with cellotape, very low standard. Never seen something like that in my live!
Forget about health and safety.
House was not professionally clean when we move in and we complaint about it, rubbish all over the garden. They just said to pick it up put it in bags for the local council to pick up!
They take so much time to answer that you get annoyed to see all that mess and clean it yourself.
They say they are going to send a contractor to check the problem, I spent whole day at home and they never came, but they say they did.
We move out, thanks God! and now they are charging us so much money to clean the place to a "professional standard" ( they have bad memory ) so professional standard doesn\'t mean the same for them when you move in and when you move out.

They don\'t take into account all the extra cleaning we had to do when we move in which they didn\'t care about.

This agency is all about spending very little money and charges you a lot, sending contractors who don\'t appear, fixing things with cellotape and very low standards, and when you move out, take as much money from you as they can.
What agent could do to change your mind?
They could have taken into account the real state of the property when we move in and not only that but how they managed it. Specially the problem with the heating, they ignored our pleas to fix the problem, and ignored or leave it to us the extra cleaning we need to do at the beginning of our tenancy, not only that but now they want to charge for a professional standard. Why the standard doesn\'t mean the same when we move in?, even when the property is falling to pieces. Why we were asked to clean the garden ourselves? No common sense whatsoever.
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Palace Gate Lettings

1 The Polygon Clapham, London
Greater London

020 7720 5588

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