Woollens, namely Duncan, manages our block of flats. He and his colleagues are one of the least capable, depressingly useless group of people I have ever come across. He struggles to communicate anything but basic ideas, lacks the attention to detail required to convey crucial explanations about repairs and quotes, and ultimately you have to go to the source of the information yourself - which totally negates the point in employing him. He takes a 10% cut on work done, so quotes are inevitably higher than you would expect as he is not motivated to seek a lower price.
I would strongly advise anyone even thinking of engaging in discussion with the business to save yourself alot of time and bother, and steer as far clear as possible.