Esme helped my daughter through the process of procuring her first let. Liasing and advising me via telephone and email and arranging for a solicitor to witness my signing as guarantor as I do not live in the area.
I found Esme to be pleasant, patient and more than willing to be helpful. She came across as a girl with a sunny personality.
She called back as promised and had the ability to deal with my general anxiety in a professional way.
In a nutshell, very capable - friendly manner is a bonus.