100% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 09,2010
Aug 09,2010
5
people found
this helpful
this helpful
In short, I have been absolutely disgusted with the manner in which Regent Estates have conducted themselves and the poor customer service provided. I would strongly advise anyone looking to sell or buy a property in Berkhamsted to avoid using Regent Estates.
With regard to letting the flat, I am still trying to ascertain whether they conducted quarterly checks of the property, as their contractual obligations required. Additionally, when a couple of things went wrong with the property, Regents were slow to inform me, delaying the time it took me to resolve issues. I had concerns over how they conducted the check out; the tenant actually phoned me to apologise for how she felt Regents had misrepresented her position with regard to the check out date. Overall, on the letting side of things Regents made me feel as though they were doing me a favour simply by answering the phone and talking to me.
In terms of selling the property, the care and attention to detail a seller would want an agent to demonstrate, were lacking. I had to ask Regents to take new photos of the flat (they were using my old photos), to provide square footage dimensions and details of an external storage room. On one occasion, a potential buyer wasn't shown the additional storage room, despite phone calls I had made to confirm Regents were aware and had access to the unit.
After eight weeks I took the property off the market. Although Regents had secured offers, they had failed to negotiate sale of the flat and I had lost confidence in their ability to do so. I had to re-advertise the property within twenty eight days so as not to loose the validity of the then Home Information Pack. As such, I put the property back on the market with Oakleys approximately three weeks later. They agreed a sale with buyers that had originally viewed the flat with Regents. On discussing this with Regents, negotiations became markedly distasteful. I was accused of '
With regard to letting the flat, I am still trying to ascertain whether they conducted quarterly checks of the property, as their contractual obligations required. Additionally, when a couple of things went wrong with the property, Regents were slow to inform me, delaying the time it took me to resolve issues. I had concerns over how they conducted the check out; the tenant actually phoned me to apologise for how she felt Regents had misrepresented her position with regard to the check out date. Overall, on the letting side of things Regents made me feel as though they were doing me a favour simply by answering the phone and talking to me.
In terms of selling the property, the care and attention to detail a seller would want an agent to demonstrate, were lacking. I had to ask Regents to take new photos of the flat (they were using my old photos), to provide square footage dimensions and details of an external storage room. On one occasion, a potential buyer wasn't shown the additional storage room, despite phone calls I had made to confirm Regents were aware and had access to the unit.
After eight weeks I took the property off the market. Although Regents had secured offers, they had failed to negotiate sale of the flat and I had lost confidence in their ability to do so. I had to re-advertise the property within twenty eight days so as not to loose the validity of the then Home Information Pack. As such, I put the property back on the market with Oakleys approximately three weeks later. They agreed a sale with buyers that had originally viewed the flat with Regents. On discussing this with Regents, negotiations became markedly distasteful. I was accused of '
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Latest Reviews
18th Sep 2018
reviewed by 'LadyBerko'
8th Oct 2014
reviewed by 'Karen'
25th Jun 2014
reviewed by 'Natalie'
15th Apr 2013
reviewed by 'Lorraine'
9th Aug 2010
reviewed by 'Warren'
Opening Hours
Address
Regent Estates
141-143 High Street
Berkhamsted
Hertfordshire
HP4 3HH
01442 877878
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 1 | 1 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 18,2018
Sep 18,2018
2
people found
this helpful
this helpful
There is a leech in this estate agents that will find as many ways as to suck your deposit out of you. A cynical little man. The other estate agents in Berkhamsted are far more fair and honest. Avoid this company if you can....
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Oct 08,2014
Oct 08,2014
1
people found
this helpful
this helpful
The staff at Regent have been as always excellent with me. I have bought through them and am currently selling through them. Fabulous service right through. Would always use them....
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Jun 25,2014
Jun 25,2014
2
people found
this helpful
this helpful
I wouldn't normally feel compelled to write a review but I am so angry with this estate agents that I want to share my thoughts!
I have recently put in an offer on a property with this estate agents and from start to finish and ...
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Apr 15,2013
Apr 15,2013
1
people found
this helpful
this helpful
Communicaiton from Dee Dashwood awful. Didn't repond to emails or return phone calls. Mistakes made on initial deposit on rental. Return of deposit then withheld for over a month, even though they had verbally said they would return. Would never use again!! The worse (most ...
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What agent could do to change your mind?
Respond to emails and phone calls.Attached Filesnbsp;
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Aug 09,2010
Aug 09,2010
5
people found
this helpful
this helpful
In short, I have been absolutely disgusted with the manner in which Regent Estates have conducted themselves and the poor customer service provided. I would strongly advise anyone looking to sell or buy a property in Berkhamsted to avoid using Regent Estates.
With regard to ...
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No fees information available
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