Paul has, on the whole, been a good lettings agent. He has been enthusiastic and helpful in his efforts to get us into our property promptly, despite having to deal with a rather complex referencing situation which, while it is in no way his fault, made the process of moving in considerably less convenient than it could have been.
The one reason we have not given him an \'excellent\' rating was that despite his enthusiasm, he could be clearer in communicating the limits of what is available. We went into signing a contract under the impression that we were being offered a very different deal and Paul\'s enthusiasm to get us into the place contributed to a misunderstanding that we found to be displeasing. However, we in no way believe it was ever his intention to mislead us - and hope that in the future experience may temper enthusiasm.