We moved into a completely refurbished student property in September 2012.
When we moved in the brand new fridge/freezer was not working. It took over a month for hotpoint to send us a new one and in this time Midland said we should "keep the milk in a bath of cold water" and not buy frozen items, as they didn\'t have a spare one. It wasn\'t until my housemate\'s Mum read the contract and realised that Midland were contractually obliged to provide us with a fridge that they miraculously found a spare one.
The second issue arose around November 2012. The bathroom light would come on but then go off around 20 minutes later. I spoke to Sebastian about this issue and he insisted that a full inspection of the property would have to be carried out before an electrician could be called. His reason was that it could be a blown bulb. I\'m not stupid, I know that a blown bulb would not come back on again, but consented. After the inspection Sebastian had issues contacting my housemate to arrange an electrician (the rest of us were on placement and out of the area all day). After making her cry he turned on me, being very nasty. In the end, an electrician never came round and the new tenants will surely report the same issue next year.
Another evening I came home to find a leak from the bathroom. Unfortunately this was out of office hours and none of us had an emergency contact number. We checked our contracts but definitely did not have one. I rang Midland the next day and was put through to Sebastian. He began by becoming quite angry with me for not calling the emergency contact number. When I explained that we didn\'t have one he became angrier. The argument escalated and within it he called me a liar several times, said he was sick of me, and also called me an ARROGANT IMMATURE LITTLE GIRL. He asked to speak to my mother instead of me but I refused as I am the tenant, not my Mother, and I am not a child. I asked to speak to the Manager as I would not be spoken to like this. Unfortunately, Sebastian is the manager. The leak issue was resolved.
I have since only contacted Midland via email, so I have a written record of everything that is said between us. There have been smaller issues but these were the main ones.
I would NEVER rent through Midland Letting and Sales again and would strongly urge people to avoid them, particularly students who they treat like children.
What agent could do to change your mind?
Not treat me like a child and not verbally abused me over the phone.