4 of us (Students) Rented a property through County Lettings in September 2012. Two of us viewed the property in July and dealt with one agent. For a start he lied to us by telling us there was an aerial port for a television which we discovered there wasn\'t when we moved in. There was a fully furnised living room with a sofa and an armchair when we viewed the property but when we moved in the sofa had been taken out and replaced with a plastic kitchen chair and the estate agent denied any knowledge of the sofa being there. This meant there was one very old tatty armchair and a plastic chair for FOUR people even though we were renting a FULLY FURNISHED house. There were also no wardrobes in three of the bedrooms when we moved in even though the estate agent had said that these would be there when we moved in.
More than a month before we moved out the estate agent came and viewed the property without telling all the tenants and said the house was a STATE and would be taking ‚£150 from each of us and ‚£40 to clean the oven. This was well before our tenancy agreement was up and before we had a chance to move our belongings out of the house and have a final tidy round. For a start the house was in near perfect condition, we had not broken or damaged anything in the house, it was not dirty, there were only surfaces that needed to be wiped, final hoover etc. I cannot comprehend how he could have said the house was in a state, it was ridiculous. The landlord had previously come round to unblock a drain and had commented on how clean the house was and that he wanted us to stay on a second year because we had kept the house in such good condition.
Thirdly the contract was between us and the landlord. The estate agent had no right to decide whether or not to take money out of out deposit. He had also previously said he would take ‚£1000 from us to have the house cleaned. (Looking up cleaner services we found that many charge a base fee of around ‚£25-50 and then an added ‚£9-15 an hour, meaning the cheapest would have to work about 100 hours!!!)
We feel the estate agent tried to take advantage because we were students purely for his own gain. Our tenancy agreement is still not over, so the problem is yet to be resolved however I would strongly advise against using this letting agency as we have been repeatedly lied to and been taken advantage of.