Our initial impression of WJ Meade appeared positive. Haris Miah appeared to know his property portfolio and had something to view in the location in whcih we wished to live.
We signed up having seen the property and looked forward to moving in. 2 days before we were due to do so, Haris called and said the property had no windows, that some building works the landlord had planned were still ongoing. We did not move in becuase we did not want our possesions covered in building dust and at risk of damage. Fortunately we were moving out of a shared apartment and had the flexibility to stay where we were. We eventually moved in 2 weeks later. We should have seen the warning signs.
Some 9 months later, we suffered a considerable leak in our ceiling which was right above where our television was sat. Fortunately we moved it in time for it to avoid damage but called the emergency number. To keep a VERY long story short, our lounge was uninhabitable, the leak continued for SEVEN MONTHS, drip-dripping into the bucket we had placed underneath over 30 times per minute (madenning and could be heard throughout the property) and I sent more than 50 emails and made numerous phone calls attempting to get it repaired. Some repairs were made shortly after the intial leak started but we came back from a holiday to find water cascading through the hole and onto our televsion which we had put back in it\'s place on the authority that the leak had been fixed. We were never compensated.
After 7 months we had decided we had had enough. If it weren\'t due to the Olympics and the lack of available properties (and unaffordable rents) we would have moved out long before. The disdain showed by all involved towards is a sad indictment to the way the property market panders to landlords and ignores tennats (why would a tenant ever let from an agent who offers landlords high guaranteed rents?!).
We were told it was the landlord delaying repairs, we were told it was the managing agent delaying repairs, we were told it was everyone except WJ Meade. Our neighbour below suffered a leak through to her flat too, her newly decorated bathroom ruined by WJ Meade\'s negligence in our property. It was over 4 months before anyone even remotely connected with roof repairs was called in.
For 7 months I suffered stress, anxiety and hated coming home to a house in which I could not relax. We were forced to sit, eat, watch tv and live in our spare room for 7 months, walking through hardened water and jumping over a bucket to reach our kitchen.
Not only that, but a colleague of mine moved into a property (with exactly the same leak problems, I might add) and she also mentioned that the agent had divluged my details to her, telling her my name and that I\'d let through them as he\'d noticed we worked at the same place. Confidentiality?!
One of the worst periods of my life. We severed the tenancy due to negligence, rather graciously giving them a months notice. We were informed over the phone later that the landlord had kindly agreed to let us go (it was hardly up for negatiation, we were leaving end of!). We moved out with nowhere to go, this being preferable to giving Meades any more of our money, putting all of our posessions and furniture into storage and staying with my girlfriends parents in Essex (50 miles from where we both work) for 3 months while trying to find a property back in the East End of London (it was December and very few properties were available until March when we finally moved back to the area).
The comments above about landlords being extremely happy with Meades doesn\'t surprise me - they seem to be very carefully ensuring landlords get their rent at all costs, stretching tenancy laws to the absolute extreme from the tenant\'s point of view, with no regard for healthy and safe living arrangements.
What agent could do to change your mind?
Fix the leak in our ceiling, maybe within 2 months instead of 7 (when we left with it still not fixed).