We have numerous problems with the property through our stay and this was down to the fault of idiot contractors never fixing things. The agents were always very prompt at getting people out to it. This information was not passed onto to Sharron on check out from the management department but once explained she arranged for our full deposit to be returned to us within three weeks of our departure from the property. She acting swiftly to resolve the deposit issue so that the ongoing works were not deducted from our deposit. Have not been impressed throughout the stay at the property but very impressed by the check out process.