My initial dealings with the agents were when I was approached by a member of the team whom I found accomodating and helpful in respect of assuring me that the company could and would provide a 1st class service. He made the neccessary arrangements to have pics taken etc. the property let in 24hrs and the agent left the follow-up details in the hands of his colleagues. Who have proceeded to lie and be totally unprofessional in every aspect of the letting service they where supposed to provide. I am too traumatised to give a blow by blow account of the nonsense I have been subjected to but would plead with anyone wishing to use the services of the company DO NOT. They will tell you all sorts to reel you in and then avoid you like the plague. I have received no paper work in the one week since the tenant has been in residence and at my constant phone calls and emails and my need to take legal advice, I finally had the money the tenant had paid them 2 weeks earlier, paid into my account. Total disgrace. Never again.
What agent could do to change your mind?
Everything completely opposite to what they have done so far. They have made the last week of my life totally miserable.