Quite efficient and friendly, but could do better. I would give a higher score however...we were left alone to meet our purchaser after offer accepted ("they can only make this time, we can\'t") which for our inexperience left us open to vulnerabilities and ultimately cost and time, which we had to deal with. We feel our direct contact with buyer carried purchase \'over the line\' (but didn\'t get paid for it!). It would have been great if they were there throughout the entire process, which they were not. We feel we took on some of the sale stress, which was not our job. We have not been spoken to since completion (aside for feedback through this site) - even though we were promised a visit at our new property which is closer to their office. Ultimately a nice agent with friendly and genuine staff, but could do better with the finer details.